I am extremely dissatisfied with the repeated poor service and disrespectful treatment I received at this McDonald’s in Riverdale, Georgia.
I went through the drive-thru today to purchase meals for my children. At the first window, where I paid, I was not given a receipt. At the second window, the employee handed me my food bag, drinks, and ketchup. She never told me the order was incomplete, never asked me to wait, and never mentioned that my fries had not been given to me. I told her, “Have a good day,” and she replied, “You have one too.” That clearly indicated the transaction was finished.
On my way home, I checked the bag and discovered the fries were missing. I had to turn around and drive all the way back, wasting my time and gas. When I returned, I was told the employee claimed that I had “left my fries.” That was not true. I did not leave them; she failed to hand them to me or tell me to wait.
I asked for the employee who handed me the order to come to the window because she knew what actually happened. She never came. Instead, the manager came to the window and immediately defended her.
When I explained that the employee and I had already exchanged “Have a good day,” the manager said, “Anybody can say that. She was just saying it because you said it.” That response was dismissive. If my order was not complete, the employee should have said, “Wait a minute, ma’am, you still have fries coming.” She said nothing and allowed me to leave.
The manager then blamed me for not checking my bag. I explained that I am also in the service industry and that it is my responsibility to ensure my clients have what they need before leaving. She sarcastically replied, “Well, it is also your job to make sure they look in the mirror. Did you look in your bag?” That comment about my profession was rude, unnecessary, and unprofessional.
By the time I returned, the food was cold and my child’s slushy had melted. I gave them the food back and asked for the order to be remade. The manager refused, handed the same cold food back to me, and said, “We’re not going to make your food over.” The only thing they replaced was the slushy.
This is not my first problem at this location. Nearly every time I visit, something is missing or wrong with my order. On a previous visit, I found hair in my fries, and I will post that picture. The manager working that day was professional, apologized, and remade my food. Today’s manager did the complete opposite.
This was more than missing fries. It involved no receipt, an incomplete order, cold food, a melted drink, wasted gas and time, an employee giving an inaccurate account, refusal to remake the meals, and a manager who blamed and disrespected the customer instead of taking accountability.
This location needs immediate attention from upper management she was a black thick female and corporate needs to be involved regarding order accuracy, food safety, professionalism, communication, and customer service.