Dairy Queen Grill & Chill

Reviews

• KC

  Kyle Crook

  6 days ago
  2.0
  I have been to many Dairy Queen locations over the years, and I have never seen one this poorly managed. The staff treated customers like they were an inconvenience, and I waited nearly half an hour for a very simple order. Since it was for my kids, I stayed patient and waited it out. The employees all seemed confused about their roles and what customer service is supposed to look like. Fast food service and food quality in general have definitely declined over the years, but up until this visit, Dairy Queen had at least maintained some remnants of the customer service experience these chains used to strive for. Unfortunately, I will not be returning. To make matters worse, the order was wrong in the end, which at the prices being charged now almost feels like a slap in the face after waiting that long.
• JS

  Joelle Santiago

  May 11, 2026
  1.0
  Horrible service always slow. Was trying to DoorDash 5/11/26 and the lady working the register on night shift was extremely rude and ignoring DoorDash drivers all of my Dairy Queen orders were extremely late arriving to the customers, I won’t be DoorDashing for Dairy Queen especially this location for a long time.
• MM

  MrSnapster

  May 5, 2026
  4.0
  The food lasts me long enough until evening which is great. My only complaint is I have to wait 20+ minutes sometimes. Otherwise, everything else is good!
• JB

  Jeremy Bridges

  Apr 21, 2026
  1.0
  I've never been in a DQ that's been so dirty. staff didn't seem to care about the condition of the store. we only went inside because we couldn't order from the window. (not really sure why) though it seemed like they could have still taken orders from the window. they just lacked problem solving skills that day
• JW

  Jessica Inspires Williams

  Apr 15, 2026
  5.0
  I am writing this review to recognize a superb employee of the name (Reicey or Reesy) I might be spelling it wrong but I asked her name after observing how she absolutely rocked the lobby. There was no one at front counter assisting her with the crowd that came in after I had been standing for a minute waiting for an order. I have noticed in fast food lately it’s not a lot of people that care about how they come off. But I must say she was attentive, polite, and moved with efficiency. For whoever reads this the next time you go somewhere and you receive great service let it be known. Let’s focus on the positive y’all!

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