Chipotle Mexican Grill

Reviews

• JS

  Jonathan Singleton

  1 day ago
  1.0
  Walked in and was ignored for 5 minutes ( I was the only customer). Employee and manager start arguing and then the employee justs sits down and still wont help me. When I finally get acknowledged, the girl at the counter has a terrible attitude. She made the ugliest looking burrito i have ever seen with a scowl on her face as though i was inconveniencing her by politely attempting to purchase a meal from them. Ingredients were low quality and overcooked. Every employee seemed too burned out to care or even understand what good service is. This is the second chance i have given them with a six month wait in between and there wont be another. Would honestly just be hungry then deal with attitude, poor service and mediocre food quality. If you are hungry in Richmond Hill, there a far better options to spend your hard earned money. I recommend Sumo or Bubba's Bistro. It isnt just chipotle in Richmond hill, the service has been consistently crap at every onw ive ever been too. Moes does everything they do better and the bar isnt even that high. Just a smile and hello to the customer can make up for food not being spectacular, but the bare minimum is apparently alot to ask for in 2026. Wish i could leave less than one star, but if i save even one person from wasting time and money with that place - Ive done a good deed for today
• JT

  Jacqueline Tankard

  3 days ago
  1.0
  The lady at the counter refused to allow her staff to open up more rice or tomatoes. She was as rude as it gets to me and her staff. I walked in at 7:30pm and she proceeded to tell her staff that she would not take any more customers because “I’m not finna open anything else”. Portion size was ridiculous for 30$ and poor service.
• ZN

  Zachary Naser

  5 days ago
  1.0
  Terrible Experience – Small Portions, Stale Chips, and Poor Customer Service Honestly, I do not recommend this Chipotle to anyone. The portion sizes are ridiculous, especially when you’re paying extra for additional ingredients. If I’m paying for double protein or extra rice, I expect to receive what I’m paying for, not a bowl that’s barely filled. The bowls themselves seem smaller, too, which makes it even more frustrating when you’re spending extra money for more food. To make matters worse, the chips tasted stale, and the customer service was disappointing. For a restaurant that charges these kinds of prices, you would expect fresh food, fair portions, and employees who provide good service. It’s unacceptable to pay premium prices and walk away feeling ripped off. Between the small portions, stale chips, and poor service, this experience was not worth the money. Chipotle needs to do better with portion sizes, food quality, and customer service. I absolutely do not recommend this location to anyone. Save your money and go somewhere that actually gives you what you pay for.
• MB

  Marie-Antoinette Baca

  Oct 6, 2026
  2.0
  This is the worst Chipotle I have been to. Dirty, slow and the food portion is terrible. If you order more than one item they will do one at a time, So it takes forever. Every other Chipotle I've been to, I order 2 bowls, and they do them simultaneously, and it gets done faster. Don't get me wrong, the employees there are very nice, they're just following the chipotle rules at that location. I live in Richmond Hill and I would rather drive to the one in Savannah on Mall Blvd. Come on Chipotle in Richmond Hill, you need to do better.
• CH

  Charles Hess

  Sep 25, 2026
  1.0
  This is hands down one of the worst Chipotles in the country. I am a fiend for Chipotle, and travel extensively for work. Its a shame I have to live in Richmond Hill, GA next to the worst one imaginable. Currently I've been waiting on an online order for over an hour that I placed inside the store. They are only accepting online orders for some reason. The people who work here are always rude and unprofessional. Sometimes the food is decent but 9/10 its horrible and the service is always worse. You'd think Chipotle corporate would offer higher wages to maintain a professional staff, or do trainings here. But alas there has been about 100 different employees at this location in the last year or two, each one worse, and less trained than the last. Dont know weather to be sad, or angry that I can't eat my favorite meal where I live.

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