I came into this store during lunch time, its wasn't a real rush, and the location wasn't "understaffed" either, that dyed hair cashier is slipping, she forget my receipt, my cup and my bag for my sandwich. When my order was called this lady placed my sandwich on the counter, the customer previous order was placed in a bag, but mine was not. How hard is that? The bags were right behind the counter where my sandwich was placed from where I stood. I asked for a bag, a bearded sandwich-maker told to grab one, behind the counter. What if my hand had filth on them and I contaminated their work area? I don't expect the sandwich maker to give me a bag, he trying to make sandwiches. His job shouldn't have include guiding customers for a coworker's mistake, so I do apologize to the bearded sandwich-maker and thank you for your assistance.
I ordered a combo, so I'm entitled to a cup, didn't get one, so I thought of just grabbing a medium cup, but I didn't want to appear as if was taking cup i didn't pay for, so I asked closest available employee for one. I just have to ask one question. How many things do the customers have to do that J.J's employees get paid to do, like what's next? Do I have to make my own sandwich? Or, if I need a refund, do I reach my hand over the counter to get my money back? I been other sandwich stores with ratings worse than 3.9, they never were people so forgetful, like this place. This was my first time at Jimmy John's, never again, I'll take my money elsewhere.
RG
Ron Garrett
Aug 27, 2026
Very friendly staff! Make my unwich to perfection! The sandwich was very tasty and neatly made! Great experience! Thank you!
DC
Daniel Clay
Aug 22, 2026
Ordered from the Peachtree City locations store # 1857 for delivery through the Jimmy John’s app. Order placed at 1:38pm, driver arrived to pick up food at 2:20pm, food wasn’t ready until about 2:30 to pick up. driver arrived 10 minutes later as that’s how close we were. Took an hour and only 10 minutes of that hour was the driver bringing it to my location.
I think you need to drop the so called “freaky fast” logo. I think I go to Jersey Mike’s next time.
AS
Annisha Sellars
Jul 30, 2026
This experience was frustrating from start to finish.
I placed an online order at 1:17 PM. By 1:38 PM, the online status still only showed "Received," with no ETA or updates, so I called the store. The employee told me she would make my order then and would call me when it was on the way.
By 1:58 PM, I still hadn't received a call or any update, so I called back and asked if it would be easier or quicker for me to just pick up the order myself. The employee abruptly replied, "I'll bring it now." This time she didn't even ask for my order information.
When the driver arrived, I smiled and sincerely thanked her. Instead of a polite response, she immediately said, "When you order online, we don't deliver immediately." I explained that the website never provided an estimated delivery time and the status still only showed "Received," which is why I called after waiting. Her response was to argue that it had "only been 25 minutes" when I first called.
It wasn't the wait that bothered me nearly as much as the attitude. A simple apology or explanation would have gone a long way. Instead, I was met with defensiveness and rudeness.
To make matters worse, the sandwiches themselves were disappointing. They were barely assembled and had very little meat or toppings.
Between the poor communication, unprofessional customer service, and low-quality food, this was an extremely disappointing experience. Unfortunately, I won't be ordering from this location again.
HW
Holly Winters
Jun 26, 2026
Sydney helped me. It was her 3rd day, and she was there by herself. She was very pleasant & helpful!! She made me the best sandwich ever!!!