They never have ice cream and you just always end up giving free money and they only give you a apple pie that’s worth 1.60 they serve very little fries on a medium like it’s a small
CS
Crista Sanz
Sep 24, 2026
Ayer pasé como lo hago siempre a este lugar una señora muy amable me dejó entrar ella estaba limpiando y luego hice mi compra la manager o encargada de la noche una señora obesa salió de mal genio porque yo estaba adentro del restaurante fui muy educada con ella y no respondía ella se molestó porque yo estaba hay si no fuera por los clientes nada funcionara en los restaurantes así sea comida rápida exijo más respeto para nosotros y que le muestres educación a su personal ya que soy cliente frecuente de ese local
MO
Mario Ortiz
Sep 23, 2026
To be honest, I used to like going there, but in recent months, the staff has been a disaster. Several times, my order has been late or incorrect. I had let it slide, but today—after ordering and pulling up to the window—they handed me my food and told me to wait further ahead for my coffee. I never imagined I’d have to wait ten minutes for it. I asked for coffee without cream, yet they always hand it to me with cream. I don't know if the staff isn't paid enough to do their jobs right, if they’re just too incompetent to understand, or if the manager is a failure at training them. Anyway, I hate that place and the way they do things; honestly, I’m never going back, and I hope others avoid the frustration and bad experiences associated with going there
Another McDonald's ruined by needless remodel to turn it into effectively nothing but drive thru. No fountains to refill drinks. Good luck getting someone to the counter.
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Fatima Velasquez
Sep 3, 2026
I’ve lived in the Indian Trail/Gwinnett County area for years, and unfortunately, my experiences at this McDonald’s have repeatedly been disappointing, especially when it comes to customer service and getting orders correct.
Today, my order was already being misunderstood while I was speaking with the employee. I had a free McChicken available through the McDonald’s app, and I wanted to add it to my order. I had already been charged for two McChickens and a large fry, so when I got to the next window, I showed the employees my app because I didn’t have a receipt. They still didn’t believe me and only gave me two McChickens.
What bothered me even more was how the situation was handled. One of the employees began speaking to me in Spanish. I explained that my order had already been getting messed up and that this location has a history of not paying attention to orders and being rude. Instead of simply listening and helping resolve the issue, another employee came over and the interaction felt intimidating and disrespectful, almost as if they were trying to make me feel like I didn’t understand what was being said.
I was extremely frustrated because I wasn’t asking for anything unreasonable—I simply wanted the order I had paid for and the promotion I had shown them in the app.
As someone from the Latino community, I also felt uncomfortable with the way I was treated by other Latino employees. It made me feel judged and disrespected by people who should have simply been helping a customer.
This location really needs to work on customer service, communication, and treating customers with respect. Mistakes happen, but the way employees handle those mistakes makes a huge difference.