Jimmy John's

Reviews

• KK

  KeepingNewnanBeautiful

  Jul 5, 2026
  1.0
  I’ve given this location more than one chance, but unfortunately the same problems keep happening. I’ve ordered online several times now because it’s supposed to be a convenient way to customize your order exactly how you want it. The app gives you several options, so naturally I selected “cut in half” for my sandwich. Each time, that simple request was completely ignored. I also requested extra mayonnaise, and every time it was either missing entirely or there was no noticeable difference from a standard sandwich. These aren’t unusual or difficult requests. They’re basic customization options that your own online ordering system offers. If those options aren’t going to be followed, it makes me wonder why they’re there in the first place. This isn’t about expecting perfection. Everyone makes mistakes occasionally. The frustrating part is that the exact same issues happened on multiple orders. That points to either employees not paying attention to the order details, a lack of training, or a breakdown in quality control before orders leave the restaurant. Jimmy John’s has built its reputation on being “freaky fast,” but speed shouldn’t come at the expense of accuracy. I’d much rather wait an extra minute if it means the sandwich is actually made the way I ordered it. The food itself is good, which is why I came back after the first disappointing experience. But when customers take the time to place an order online and customize it, those instructions should be followed to. “T”. Something as simple as cutting a sandwich in half or adding extra mayo shouldn’t be repeatedly overlooked. I hope management takes a closer look at how online orders are being prepared because attention to detail is just as important as making sandwiches quickly. Until these basic issues are addressed, I’ll have to think twice before ordering from this location again.
• KR

  Key Rudd

  May 19, 2026
  1.0
  This was my first time visiting Jimmy John’s and unfortunately the experience wasn’t great. I mentioned to the staff that it was my first visit, but I didn’t feel welcomed or guided through the ordering process. The cashier didn’t acknowledge that it was my first time, and I had to ask about the rewards program myself instead of being informed about it. The service felt rushed, and my sandwich was ready very quickly, which made it seem like it may have already been prepared. The lettuce also didn’t look very fresh. Overall, I was disappointed with my experience and don’t plan on returning.
• BP

  Brijesh Patel

  May 14, 2026
  5.0
  Nice service
• MM

  Maria Martinez

  Apr 30, 2026
  5.0
  I just love this place.
• JR

  JK Reno

  Apr 15, 2026
  3.0
  No French bread at 7pm. Already overcommitted the resource. Best they could do was a wheat sandwich with two slices for $8. I won’t be back.