Chipotle Mexican Grill

Reviews

• JR

  Jodi Richardson

  Sep 29, 2026
  1.0
  Really disappointed in this location's customer service. I don't like to leave bad reviews but this place really irked me. I love chipotle and eat it at least once a week (usually another location). I was trying to make a digital order for 30 minutes, but the website wouldn't let me order, so I went in the Monroe store to order. I was ordering several meals but I needed 1 cheese quesadilla for my child, which they only offer only digital. I totally understand you have to order digital, and i tried to multiple times. I explained to the lady at the line and the manager and showed them that the website wouldn't let me order, show me the menu or a cart to pay. I had restarted my phone and and website. She refused to make the cheese quesadilla and said they have other orders and the website is run by a 3rd party, but that's how you order from them. There were only 3 other couples eating in the restaurant who all had their food already. I said I'm trying to make an order, I'm here in person trying to order multiple things. Managers should understand when technology glitches you should make an exception and honor that request. Also the few times I've ordered at this location the chips were stale. I'll take my business over to bethlehem where I've always had great service. Do better with customer satisfaction or you will not make it here.
• MM

  Monique McGhee

  Sep 26, 2026
  5.0
  They are always friendly, my bowl was A1!!! 😁
• MH

  maddieh holmes

  Aug 20, 2026
  1.0
  ABSOLUTELY DISAPPOINTING EXPERIENCE I rarely leave bad reviews, but my experience at the Chipotle in Monroe, GA was honestly unacceptable. We came in an hour and a half before closing, and they were out of most of the toppings. When we asked if they could make/get more, we were told they were not going to because they had a “rush” earlier in the day and they had no more toppings. I then proceeded to make a mobile order for the said toppings that they “were out of” and sure enough my order was ready for me when I went through the drive thru to receive it. The manager’s attitude made the experience even worse. She was on her phone while checking me out, and when I asked her to repeat herself because I genuinely couldn’t understand what she had said, she proceeded to yell at me instead of simply repeating herself. Completely unnecessary and extremely unprofessional. It seemed like every employee was more concerned with getting the restaurant closed than taking care of the customers who were still there. I completely understand wanting to get out on time, but if you’re open for business, customers should still be treated like customers. The food quality and customer service were both extremely disappointing. At this point, I would rather drive out of my way to Loganville or Bethlehem location than return to the Monroe location. I’ve never had this kind of experience at those locations. Definitely not the experience I expect when spending money at a restaurant. I hope management takes this seriously because there is absolutely room for improvement.
• MF

  Michael J. Fox

  Aug 10, 2026
  1.0
  Chipotle has really gone down hill.... had an issue with an app coupon manager gave me a customer service number to call to get customer service at a restaurant where I am literally in front of the manger. Unwilling to help the customer themselves. Food quality was also low when compared to other chipotles I have been to. under seasoned overcooked dry meat... will go to moes down the road next time.
• DV

  Debra Vater

  Jul 28, 2026
  5.0
  This was my first time going to chipotle. I thought it was delicious. Everything tasted so fresh. When I told them it was my first time, they had patience with me as I decided what I wanted. It was a tad expensive but I got two good meals out of my one entre.