Dunkin'

Reviews

• TS

  Tonya Smith

  Sep 25, 2026
  1.0
  This location tries my patience!! They always have an attitude at the window. The food is never right it takes too long to even get your food! There isn't another one close by so I guess I will have to deal with until I’m tired of dealing with it.
• LK

  Leigh King

  Sep 10, 2026
  2.0
  Tuesday they offered a free pumpkin spice cold or hot latte with any purchase. I put my order in on the app and headed to the location. I got there and pulled around to the drive-thru speaker. I told them I had a mobile order for my name. It almost sounded like they didn't know they could take mobile orders. They were like what is it, and what was the name again? I pulled around to the window, and they asked me my name at least three more times. I said it slower, spelled my name, and she finally showed me a drink that had a printed label on it and pointed to the name and asked if that was it. The picture showed a nice cold drink with whipped cream and the caramel drizzle. Mine looked like it had melted. My first sip was a mouthful of bitter pumpkin spice seasoning. It was strong enough that it burned my throat. I was already on the way home when I got the first sip. They also didn't know what donuts I ordered. I had to tell her at least three different times what the order was, and then I was told they were out of the last one I ordered. And then she asked what I ordered again and suddenly they had the last donut option. They didn't give me a straw for my drink or any napkins. I had to ask for the straw once, and the napkins three times. And this is not the first time I've had poor service at this Dunkin' Donuts location. The time before, I had asked for the donuts to be put in a box instead of dumped in a bag where they all stick together. I was told they don't have any boxes. The time before that, I got what I thought was all my order. I pulled away and realized I was missing the donut order of three donuts. I was already on my way back home so I had to turn around and go back. It's just really frustrating to try and order from there. They're kind of stingy with the Boston cream donuts having enough cream in them as well.
• LE

  Laura E

  Aug 31, 2026
  3.0
  I ordered a chocolate donut with glaze, (after about 3 back and forth I was confident she understood) she did a lomg annoyed signed. I had to ask if everything was ok. She said anything else? I ordered a large iced coffee with cream and caramel. She said, sugar? Get it right dunkin! This place is either slow, inconsistent, or rude; sometimes all 3! I hope they can get it together soon.
• NR

  Nydia Reynolds

  Aug 29, 2026
  1.0
  This location has kids running the store that don't have any manners and are very disrespectful. Just to take a simple order and to be courteous is so difficult for these kids.
• AH

  A H

  Aug 13, 2026
  1.0
  This was easily one of the worst customer service experiences I've had at a Dunkin. I ordered a sparkling drink which, for the record, is supposed to actually SPARKLE. Yet lately, every time I order one from this location, it's flat. Why am I paying extra for what essentially tastes like flavored water? This time, I tried to avoid the problem before it happened. At the drive-thru, I politely asked the employee, "Would you please use a fresh bottle of sparkling water for my drink?" Her response? "Pull around." Okay...but that didn't answer my question. So I asked AGAIN, "Would you please use a fresh bottle of sparkling water?" Another pause. "Pull around." At that point, I told her I would park and come inside. Walking into the store explained a lot. The energy was absolutely miserable. No greeting. No smiles. No acknowledgment. NOTHING. Everyone looked like being there was the absolute last thing they wanted to do. And here's the thing: I understand that people have bad days. What I don't understand is making your bad day the CUSTOMER'S problem. If you're working in customer service, basic courtesy shouldn't feel like an unreasonable request. I politely asked for my order and was met with what can only be described as a death stare. Then I tasted the drink. FLAT. Exactly what I had specifically asked them to prevent. I asked for it to be remade using a fresh bottle of sparkling water. Simple solution, right? Apparently not. A woman wearing a blue shirt, who told me her name was Naja, actually instructed the employee NOT to remake my drink. At that point, the situation went from poor customer service to absolutely ridiculous. I wasn't going to stand there arguing because I had somewhere to be, so I simply asked for a refund. Her response? She WALKED AWAY and told me to "call corporate." Seriously? I asked for the corporate contact information, and she told me it was on my receipt. It wasn't. So let's recap: Dunkin charged me for a sparkling beverage, gave me a flat one, ignored me when I specifically asked for a fresh bottle, refused to remake a drink that was clearly not prepared properly, refused to give me a refund, walked away from me, and then gave me incorrect information about how to contact corporate. All over a DRINK. This could have been resolved in 30 seconds: "Absolutely, we'll remake that for you." Instead, the staff turned an incredibly simple request into an unnecessarily hostile interaction. The flat drink was irritating. The attitude was unacceptable. But a person who appears to be in a leadership position actively telling another employee NOT to correct a customer's order and then walking away when the customer requests a refund? That's the part management and corporate should be paying attention to. If providing a customer with the product they actually paid for—or simply treating them with basic respect is this much of an inconvenience, something is seriously wrong at this location. I left without the drink I paid for, without a refund, and with absolutely no desire to return. Do better.