Dave & Buster's McDonough

Reviews

• JS

  Jaden S

  Oct 17, 2026
  5.0
  I had a wonderful experience at Dave & Buster's Mr Richard it's the bomb he is one of the waitress there he was very nice and kind to me and my family he made us feel like we was right at home in the place he kept coming to check on us and giving us everything we need thank him so much I thank him so much I wish a lot of restaurants had him there
• AW

  Alexis Warren

  Oct 5, 2026
  5.0
  Hosted a 10th birthday party here for my daughter and Christie took care of everything before we could even think of it! She was absolutely wonderful! Her communication and flow of the party really made us feel welcome and it felt like the 2 hours was the perfect amount of time! Truly grateful for her hospitality!!! Our food was ready on time, hot, and fed everyone plenty even with extra guests!
• PD

  Priscilla Davis

  Oct 4, 2026
  5.0
  We were a party of 6. Our grandparents was visiting from Colorado for a grandparent event. We were there on a Saturday evening and our server was Rashad. He provided exceptional service. He made sure our food was all correct and it came out hot and fresh. It was delicious. He had such a wonderful attitude and made sure our party was well taken care of. We ate and then played some games. I have to say the bathrooms were really clean.
• NB

  Nichole Brown

  Oct 3, 2026
  3.0
  My husband and I took my daughter and some of her friends to eat and play games last night. The food was great, the service was okay. We bought our gaming passes at the table so that it would all be on one bill, and the total of the gaming cards alone was $435. We got them the $55 unlimited cards. I assumed gratuity would be added with a party of 8 with the food, drinks and alcahol, but not on gaming cards. When we got our bill there was $120 of gratuity added. I was a server for 10 years so I will always tip at least 18% even if I get bad service, but to tip on someone going to grab us playing cards and to be required to pay 20% gratuity on that is BAFFLING!!!! NEVER AGAIN will we ever buy gaming cards at the table, and I just wanted to give other people a heads up that this is what happens so you're not shocked like we were when you get the bill.
• SK

  Spencer Knox

  Sep 22, 2026
  1.0
  ⭐ Review “Disappointing VIP room experience — poor communication, service, and value” I booked a VIP room for a special event, and unfortunately, the overall experience was much more disappointing than I expected. To start, the food was just okay. It wasn't terrible, but it certainly wasn't what I would consider impressive for the price. The platters were particularly disappointing because the portions were so small that, in hindsight, I could have simply ordered the regular menu items for everyone and likely accommodated my guests better.At approximately $60 per platter, I did not feel the portions or overall value justified the price. The biggest issue throughout the event, however, was the lack of communication between the event coordinator, the contract, and the staff working the event. There were discrepancies with our orders, including flavor changes that had been discussed and documented, yet the staff seemed unaware of those details. When I pointed out the mistakes, the response felt very indifferent rather than apologetic or solution-oriented. I also experienced an uncomfortable situation regarding billing. I was addressed about the bill directly in front of my guests rather than being pulled aside discreetly. For a VIP event, I expected something like this to be handled privately and professionally. Another major issue occurred when my husband and guests arrived. The staff had been informed ahead of time that “I would not be present when they arrived at 3:00 PM”. Despite this, my guests were given a hard time entering the room, and staff loudly insisted that I needed to be present. This was unnecessary and embarrassing, especially since this information had already been communicated. The experience with the hostess was also frustrating. When our allotted time in the VIP room ended while my guests were still eating and drinking, I asked about moving everyone to a table in the main dining area. Instead of helping me find a solution, I was asked whether we were "just going to be drinking water or actually ordering food” I then tried to get assistance through the waiter assigned to our room, but I still wasn't given a solution. It wasn't until I specifically asked for a manager that someone actually checked, and the manager was able to seat us in the main dining area, which was largely empty. What made the experience particularly frustrating was that I felt like I had to “continually advocate for basic accommodations” throughout an event that I had already planned and paid for. Rather than being able to focus on my guests and enjoy the event, I spent a significant amount of time trying to resolve issues and get answers that should have been handled internally. I also reached out to the event planner afterward regarding the “money I had paid for the VIP room”, but I never received a response. That lack of follow-up was extremely disappointing. I want to be fair and acknowledge that there were certainly aspects of the event that were enjoyable, but “the food, portion sizes, VIP service, communication, and overall value did not meet my expectations.” “Based on my experience, I would not recommend booking the VIP room for an event here.” For the amount I paid, I expected better communication, better service, more reasonable food portions, and much better follow-through after the event. This was an important event for me, and unfortunately, I spent far too much of it advocating for myself and my guests instead of simply being able to enjoy the occasion.

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