AF
Amanda Faye
Sep 22, 2026
I came in and ordered through the drive through today. I am currently still waiting in the line, thinking it was going to be something quick to eat on my lunch break from work. I waited in the line for over 20 minutes to even get to the window. My whole lunch break over. It doesn’t help to order through the app because they tell you that your food is not ready and ask you to pull up. I should’ve known better. As I was paying for my food, the young lady at the window rolled her eyes.
We WALKED OUT since employees seemed to exist, but were non existent. This was about 1:45pm on a Sunday. There was one employee at one of the doors sitting outside on her phone. No one at the counter. I assume a cook standing sort of hidden that looked as if he was texting on his phone. He knows we are at the counter, but slips back into the kitchen area. Says nothing. A third employee comes in, but then disappears. Says nothing. We are still waiting at the counter. It gave such a BAD VIBE that I figured we would end up waiting for food IF anyone ever acknowledged us or had taken our order. I said let's go try another Arby's several miles south and walked out. The Arby's at the next exit was great. Of all the places to eat around this area, I wonder if locals know this place is poorly run since the parking lot was empty and every other restaurant had full parking areas.
HB
Hannah Brunson
Aug 5, 2026
My husband and I stopped by this Arby’s after work tonight, and we were extremely disappointed with the quality of our meal. We spent over $56 on dinner, and especially with how much meals cost nowadays, we expected much better.
When we got home, we realized that the side of cheddar we ordered and paid for was missing. As we started eating, we found that the curly fries were very cold and stale, as if they had been sitting for quite some time. Unfortunately, it didn’t stop there.
All three of our sandwiches were also very cold and did not taste freshly made. They seemed like they had been prepared well before we arrived. The only item that was hot and appeared to be fresh was the order of mozzarella sticks.
Overall, this was a very disappointing experience, especially considering the amount we spent. With today’s menu prices, customers should be able to expect hot, fresh food and an accurate order. I believe someone in management or the store owner should take a closer look at what is happening at this location, as the food quality and attention to orders were well below what customers should expect.
I hope this feedback is taken seriously so future customers have a much better experience.
**Attached is a photo of how one of our sandwiches appeared**
MN
mani nicole
Jun 13, 2026
As much as I love Arby’s, This specific location is terrible. The customer service sucks. The lack of communication sucks. The food is never right mind you they get no business and every time I go, they have me pull up and wait 10 minutes for my fries not even to be hot and fresh the manager is there attitudes are terrible. I don’t know who’s worth the managers or the employees the last time I ate that I got really sick Taste like it have been sitting out for hours and never again!!!
PL
Priscilla Lane
Apr 20, 2026
I am writing this review for Cheryl Butler about a wonderful young lady name Fiandra Simon works at Arby’s. Every time I come through the drive-thru, I tend to mess up the word “gyros,” but she is always so polite and patient. She knows exactly who I am and remembers my order without hesitation.
She never complains, always greets me with a warm smile, and treats me with kindness and respect. Her positive attitude truly makes a difference in my day. We need more great employees like her.
I pray that God continues to bless you—keep shining!