KT
Khrista Turner
Jun 28, 2026
I have been a customer of this store every day for about 7 years since I moved to Marietta. I have tried other CFAs, but by far, this one has been the best, because of its fresh food and good service, or at least that’s what I believed until recently. The last few times I’ve been there, I happened to witness very unpleasant things from a specific person. This person is a tall dark-skinned woman with a good figure and has a short name. A few days ago, I was observing her behavior and took the liberty of asking her name and position, and I was told she was a leader and that her name was Mat or Mah. I go to this store daily, and every day she is there, while I wait for my order, I keep noticing her erratic, arrogant, and authoritative attitude when she speaks to the people working in the kitchen. I wonder if the operator of this CFA knows about the behavior of this employee? Or maybe they know the fine line between being a boss and being a good leader? I think this person is very far from fulfilling what it means to be a good leader in such a renowned business as this company, known for its Christian principles, customer service, and excellence in public attention. It's no secret to anyone that in most of these places, the kitchen staff are mostly people from other countries. Are we dealing here with a case of racism? This hasn't happened just once; every time I go, I have to see this person working in a bad mood and treating the people around her like garbage, without considering that they are also human beings and not work machinery. And then you have to see how she addresses the customers with that fake smile that only shows her double standards. Folks, the place where one works should be a temple; it’s where you spend the majority of your hours of the day.
I have to say that it hasn’t been just once or twice that I’ve noticed this; practically every day she has this despotic and unpleasant attitude, and her bosses should evaluate this thoroughly because she is certainly bitter and empty, and her attitude as a leader says a lot about this store.
I know that in a fast food business, speed of service is crucial, but honestly, it makes me feel really bad to have to eat in a place where the workers are treated like slaves by this person. It would be good for whoever runs this store to take these attitudes into account when assigning such an important position as a leader, to people who humiliate and demean their coworkers when they should guide, motivate, and correct with respect, for the good running of the business.
Even though I am so upset with this specific person, I must acknowledge the good work and hospitality of Preston, Camila, and Robert, who always make my stay there more enjoyable and the reason I always come back. My congratulations to them, as they are the ones who make this business successful.