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Nikhil Aggarwal
Aug 18, 2026
The food at Chaska Atlanta is genuinely tasty, and we have ordered from them multiple times, including party packs. Unfortunately, our recent experiences with portion sizes and, more importantly, the way customer feedback was handled have been disappointing.
The portions on the à la carte menu feel quite small for what is being served. When we tried to share this feedback, instead of simply acknowledging it, the response became defensive. We were repeatedly told that everything has a cost and that adding even a little more would increase the price of the dish by 50 cents. For one entrée, we asked about rice—which is commonly included with similar dishes at many Indian restaurants—and were told that rice would cost an additional 50 cents. The extra charge itself isn't a major issue; it was more the dismissive way the feedback was received.
We had a similar experience with the Amritsari kulcha. The kulcha itself was a good size, but it had very little stuffing, which made it feel more like a regular kulcha than the stuffed Amritsari kulcha we were expecting. When we mentioned this, the response was essentially, "This is how it is made," rather than showing any openness to the feedback.
We have also ordered party packs from Chaska several times in the past and previously received accompaniments such as pickle in generous quantities. With our latest—and larger—order, none was provided. When we asked about it, we were told that they never provide it, which directly contradicted our previous experiences.
Again, the food itself is good, and that's why we have continued ordering from Chaska. But good food is only one part of the restaurant experience. Customers should be able to provide reasonable feedback without feeling like they are being argued with. A little more openness and a more welcoming, customer-friendly attitude from the owners would make a significant difference.