Dunkin'

Reviews

• SR

  samantha Roper

  Sep 18, 2026
  1.0
  This Dunkin’ Donuts has lost my business. I’m extremely disappointed in the experience I had there this morning. The customer service was absolutely awful. I had received my iced latte and it was just milk with no expresso. I went in and the lady at the counter told me I was wrong it was a latte so it was mostly milk. I explained to her there was absolutely no espresso in the latte. she rolled her eyes and walked away taking the drink. Another customer came in and complained that her latte was just water. They told her to just throw it in the trash and they would take care of it. They immediately got her a new latte. About 5 minutes later another lady came to me and asked me if I was waiting on something. I had to explain what had happened again.
• SC

  Stephanie Chase

  Aug 15, 2026
  2.0
  Unfortunately they were only taking mobile orders, which is ridiculous considering they are a brand new store. And I couldn't get a pup cup because it's not on the app and I never carry cash. Did try the pink candy refresher lemonade which was good.
• EC

  Ely Cardenas

  Aug 14, 2026
  1.0
  Horrible management! Locust Grove, stick to the one on Bill Gardner!
• KC

  Kim Coulter

  Aug 13, 2026
  3.0
  This place has definitely changed since when it opened many years ago. The workers all have limited English ability. It's hard to communicate with them. I ordered a bagel with cream cheese and they put a small dollop on one side and nothing on the other. I returned it for at least the minimum amount of cream cheese to be added and the worker gave me an attitude. The manager didn't bother apologizing or trying to make my experience better. Sadly, I won't be going back to that location.
• NB

  Natasha Brown

  Aug 6, 2026
  1.0
  I come to this Dunkin A LOT at least 2-3 times a week, and I never complained before but…. I bought a bagel this morning with cream cheese and they gave me this. I asked if I could have more cream cheese and the manager acted like she was offended and annoyed and made me pay for extra when there was barely any thing on there in the first place. Maybe it’s just me but I feel like if I look at my bagel I’m suppose to see the cream cheese not the bread. At least she gave me a new bagel but they loaded the cream cheese on there..I didn’t necessarily need “extra” I just wanted a normal amount. I don’t know what happened to the morning staff that first worked here but this new manager or who ever that older lady is ain’t it. I’m not coming back here but I thought I’d make this post for the people so future customers are treated better and hopefully they get what they paid for and not this.