Dunkin'

Reviews

• AC

  Anabel Cruz

  5 days ago
  1.0
  I had a disappointing experience at the Dunkin’. Hwy 29 5335 Lawrenceville Hwy lilburn. I wanted to place my order at the counter, but the employee told me to use the kiosk. I asked if she could please take my order for me, and she said no. I wanted to customize my drink by adding hazelnut and other flavors, but I couldn’t find those options on the kiosk. When I tried asking for help, I felt ignored because the employee had headphones on and didn’t hear me. I ended up leaving and going somewhere else. I hope customers can receive better assistance in the future, especially when the kiosk doesn’t have all the options available.
• AD

  A K (AJK Drum)

  Jun 6, 2026
  2.0
  Took forever to make several coffee drinks. I was at the Drive Thru and Noone came to the window so I had to go inside. One guy working while the Boss was hanging out. Place was dead quiet. No excuse.
• LS

  Lynn S

  Jun 6, 2026
  1.0
  Unfortunately this establishment coffee and donuts are nowhere near the same quality as other Dunkin donut establishments. While parked in the parking lot, I saw several customers come back with bags in their hands to ask for an exchange or refund. I also overheard a female worker at the front counter at approximately 10:45am on Saturday June 6, 2026 refer to black customers as monkeys. To the other coworkers defense, he did tell her he didn’t want to hear it. However, this type of behavior should not be tolerated by the establishment and damage has been done. The Lilburn council needs to rethink the licensing given to the owners as their bias and unwarranted racial epithets are a far cry from what the city represents, diversity, equality and a peaceful environment for all.
• NA

  Niaz Ali

  Jun 5, 2026
  1.0
  These people are so disrespectful that when you try to order food that they laugh at your language.
• WA

  Whitney Adams

  May 22, 2026
  1.0
  Shady place I ordered the coffee this morning and chicken sandwich their straws have mold in them they will say it's because they are recycled but that's clearly black mold other dunkins don't have specks inside the straw I ordered 2 chicken egg croissant no egg no bacon on them like I asked for then when I mentioned the mold they argued with me that it's not mold and gave me stair down with one of the girls all the employees came to argue with me like as if I was the problem for telling them I didn't want a moldy straw customer service is terrible corporate needs to do something about this worst one in Georgia