Pappadeaux Seafood Kitchen

Reviews

• ME

  Marc Elig

  2 days ago
  4.0
  This used to be our favorite restaurant, but they kept changing the menu taking away our favorite meals or making them smaller. They advertised a three for $45 special for the week leading up to Labor Day so we decided to give them a try again only to find out it was a bait and switch and instead of loading both people get the special they limited it to one, even though it says it nowhere in the advertising. We started with the alligator appetizer which used to come with a small and a large and now only has one size. Since we had last been there, they apparently changed the alligator dipping sauce to some kind of hot honey, but fortunately, the waitress mentioned that they could still make the original sauce if we requested it which we did. It still wasn’t quite as good as the original sauce and a little bit thin, but close enough that we were happy. The size of the alligator portion was somewhere between the Former small and large, which of course was at the larger price. The three course special selected consisted of a Caesar salad, which was decent sized and tasted good. We picked the shrimp Alfredo, which had plenty of shrimp and was very tasty and for dessert selected the strawberry cheesecake which had one measly, sliced strawberry and very little strawberry sauce on it, though the cheesecake slice was decently sized. For the other meal, we got the Texas redfish Pontchartrain, which had two decent fleas of red fish crab meat, and shrimp on top and was very tasty.
• YC

  Yoaly Chavez

  4 days ago
  1.0
  I am extremely disappointed with my recent experience at Pappadeaux. We made our reservation two weeks in advance, expecting a smooth experience, but we still ended up waiting almost an entire hour before being seated. What is the point of making a reservation ahead of time and once we finally sat down, the service was just as disappointing. Our servers were not attentive, barely checked on us, and did not provide the level of service you would expect from a restaurant of this caliber. We shouldn't have had to chase someone down or feel like we were inconveniencing them just to get basic service. The most frustrating part is that this was supposed to be a special birthday celebration. Instead of enjoying my birthday dinner, I spent a large portion of the evening waiting and being disappointed. When you're spending your money at a restaurant like Pappadeaux, you expect the experience to match the price and reputation.
• DD

  Diamond

  Sep 2, 2026
  5.0
  ⭐⭐⭐⭐⭐ 5-Star Experience! Pappadeaux absolutely exceeded my expectations! From the moment I walked in, the service was exceptional, the atmosphere was welcoming, and the food was absolutely delicious. Everything was fresh, flavorful, and beautifully prepared. The service deserves a special shoutout — truly attentive, professional, and friendly from beginning to end. You can tell the team takes pride in creating a great dining experience. This was my first time visiting this location, and it definitely did not disappoint. The food was a 10/10, the service was a 10/10, and the overall experience was a 10/10. I’ll definitely be back!
• RS

  Ryan Snyder

  Aug 16, 2026
  4.0
  I'm visiting from out of town. My friend suggested your restaurant it was my first time here so we decided for us to celebrate an early bday for me. Arriving at the was awesome. The fountain and the outside had me excited to get inside lol we had an excellent greet from the host. I mentioned it was my bday and first time visiting. She was smiling and said I will definitely enjoy any item on the menu. The server came by introduce himself and asked I hear it's your first time and made a few suggestions of house faves and tour of the menu. Very helpful. Drinks came out quick with different server. Other server also took who took our app order the fondue, chef oysters, and the shrimp gumbo. I never take pics of food but I did lol our server came by and brought the soup and we gave him our entree orders I tried the crab cake s and the biggest baked potato I've ever seen and the grouper entree. I so full but kept eating for taste. I thought for such a busy Saturday night it was 11pm we could of been closing. But those lights came on at the bar changing the atmosphere from enjoying this we wonderful meal into a we gotta quick their closing lights came on so we asked for boxes in hopes my buddy wanted us get dessert. We asked for first dessert the server said that they are all out but everything else available So we asked for two creme brulee but it was not available even though we were told everything was. So we didn't celebrate with a dessert. And packed up our food 5 mins - 10 mins after receiving it. On the drive home detoured at a restaurant and picked up a dessert to go to take with us back to hotel. But up until that point everything started off amazing and was great service, excellent menu choices, but not so happy how we felt rushed and dessert available but I'm sure the kitchen makes that call. We still tipped 20% to the server. We had 930pm reservation but arrived 9:15pm. 9:30pm- 10pm is not enough time to dine and relax and wish have known sooner felt like it wasn't worth our time for amount of money to spent I didn't get much time to enjoy the full experience when that light went on..
• KH

  Kasey Hawkins

  Aug 6, 2026
  1.0
  My friend and I had a reservation for 7:45 p.m. on a Saturday evening. We were seated around 8:10 p.m., which we completely understood given how busy the restaurant was. We both work in restaurant management ourselves, so we know delays can happen and were more than willing to be patient. Our server, Manny, greeted us promptly and took our drink and appetizer order. We ordered two shots of Don Julio Reposado, two Lemon Drop cocktails (one mango and one strawberry), one strawberry lemonade, one water with lemon, and an order of mozzarella sticks to start. Our mozzarella sticks arrived around 8:30 p.m., but none of our drinks had been delivered. Around 8:45 p.m., Manny returned to take our entrée order, but we let him know we still had not received any beverages. At approximately 8:55 p.m., he returned with only two waters, and we quickly realized there were no straws. By 9:00 p.m., after nearly an hour at the table without our complete drink order, our frustration was evident, and Manny offered to get a manager. Unfortunately, Manager Bryson stopped to speak with another table for several minutes before heading toward the kitchen. I actually had to leave my table to stop him so we could discuss what had been happening. At approximately 9:10 p.m., Leah, who was an exceptional food runner throughout the evening, arrived with what was supposed to be our drink order. However, instead of the drinks we ordered, we received a regular lemonade, only one Lemon Drop cocktail that was not flavored as requested, and two tequila shots. We explained to both Leah and Bryson that our order was incorrect and reminded them that we had ordered two flavored Lemon Drops—one mango and one strawberry—as well as the strawberry lemonade. Believing the tequila shots were correct, we accepted them while the remaining drinks were corrected. However, after tasting them, we immediately realized they were Don Julio Blanco rather than the Don Julio Reposado we had specifically ordered. When Manny returned approximately 20 minutes later with straws, we asked him what he had entered into the system, and he confirmed that he had in fact rung in Don Julio Reposado, meaning the error occurred after the order was placed. Leah once again stepped in to resolve the situation. She brought us the correct cocktails, ensured our dinner order was finally taken, and verified that our entrées were accurate. Her professionalism and attentiveness were the highlight of our evening, and she deserves recognition for going above and beyond to recover an experience that had gone significantly off course. Later, we were finally served the correct Don Julio Reposado shots. However, rather than comping them after we had already been served the incorrect tequila and experienced multiple service failures, we were still charged for them. Our entrées arrived around 9:45 p.m. and were prepared correctly. While we appreciated that the food itself was enjoyable, it did not make up for the nearly two-hour experience filled with repeated mistakes, long delays, poor communication, and the lack of proactive service recovery. What made this experience especially disappointing is that we are regular guests at this location. I specifically chose this restaurant to celebrate my birthday because we have consistently received outstanding service from team members such as Eman and Eddie in the past. This visit was completely inconsistent with the level of hospitality we have come to expect from your brand. As restaurant managers ourselves, we understand that mistakes happen. What defines great hospitality is how those mistakes are handled. Unfortunately, this experience reflected a breakdown in communication, urgency, and management response. Aside from Leah's exceptional efforts, we did not feel that our concerns were handled appropriately, nor did we feel that the overall experience was acknowledged in a meaningful way.

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