JG
Julius Gresham
Jul 25, 2026
I may have just received the worst customer service I’ve ever experienced at a McDonald’s.
I ordered an Egg & Cheese McGriddle with a round egg. I specifically said “round egg” multiple times because I’ve had other McDonald’s locations get it wrong before.
I paid at the first window with no issues. At the second window, the employee asked, “Did you order a Sausage, Egg & Cheese McGriddle with no sausage?” I replied, “No, I ordered an Egg & Cheese McGriddle with a round egg.”
She asked to see my receipt. After looking at it, she said, “Yeah, you ordered a sausage, egg and cheese McGriddle with no sausage.” I explained again that regardless of what was rung up, that’s not what I ordered.
Instead of simply saying, “I’m sorry, let me fix that,” she repeatedly told me, “Well, that’s what you paid for.” After going back and forth, I asked to speak with the manager because the conversation was going nowhere.
She closed the drive-thru window, came back, and rudely asked, “Okay, what do you want?” I repeated my order, and she told me to pull into the first parking spot. I told her I’d rather wait at the window. She responded, “Then you ain’t getting your food.”
At that point she became argumentative, started calling me names, and spoke to me in a completely unprofessional manner. Eventually the manager came to the window, but by then I no longer wanted the food. After being treated that way, I couldn’t trust that my order hadn’t been tampered with. I simply asked for a refund, received it, and left.
Customer service costs nothing. Mistakes happen, but it’s how they’re handled that matters. A simple apology and correcting the order would have solved the entire situation. Instead, I was met with rudeness, hostility, and disrespect. Chick-fil-A would never allow an employee to treat a customer this way. I’ll gladly take my business elsewhere.