Today I visited the Grayson Dunkin and placed a mobile order. I wanted to make a change to one of my drinks, so I asked the employee if the drinks had already been made. When he told me they had, I responded, "Okay, never mind."
His response to me was, "Whatever."
I was surprised, so I said, "Excuse me? I said never mind, and your response was 'whatever'?" I then pulled up to the drive-thru window and asked to speak with the manager.
I explained exactly what had happened, but instead of addressing my concern, the manager immediately responded, "Oh no, ma'am, he would never say that. He probably said, 'Pull around to the window.'" I respectfully disagreed and explained that I heard him clearly—he said, "Whatever."
The employee appeared to be a young man, approximately 18 or 19 years old. Regardless of his age or relationship to management, dismissing a customer's concern and responding in that manner is unprofessional and unacceptable. What was even more disappointing was that the manager chose to dismiss my experience instead of taking my concern seriously or addressing the employee's behavior.
Customer service begins with respect. I hope this incident is addressed so that future customers are treated with the professionalism and courtesy they deserve.
SL
Sophia Lopez
Jul 10, 2026
Awesome service, and amazing food! I love coming here in the morning because the coffee is always fresh and quickly prepared. I appreciate the employees for always getting my order right and working hard!
DA
Danish Aqib
Jul 10, 2026
Excellent experience every time I come here! The team is always polite, professional, and efficient, making each visit quick and enjoyable. My order is consistently accurate, the coffee is fresh, and the food is served hot. You can tell the staff cares about providing great service and making customers feel welcome. It's refreshing to visit a place that's so consistent. I highly recommend this Dunkin' to anyone looking for great coffee, tasty food, and a friendly atmosphere!
Stopped by this Dunkin with my daughter and had a great experience. The staff was friendly, patient, and made us feel welcome. Our order was prepared quickly and everything tasted fresh. The store was clean, organized, and had a pleasant atmosphere. It’s always nice to find a location that consistently provides great service and quality food and drinks. We’ll definitely be back!
RZ
Reza Zamayar
Jul 6, 2026
this is the worse dunkin donuts EVER! I asked for EXTRA TOASTED for my bagel, and they gave a cold, disgusting bagel LOADED WITH CREAM CHEESE, and I gave it back and and they gave me a HALF OF A FRICKING BAGEL, THE WORSE CUSTOMER SERVICE OF ALL TIME, they had 5-8 people in the back doing nothing. If I could I would’ve put 0 stars for this review. I forgot to mention they need to renovate this dunkin donuts like the others, this place is DISGUSTING. NEVER coming back