At Pearl's Tea - Flowery Branch, we make handcrafted milk teas using our premium and organic loose leaf teas and matcha. We value quality in all aspects of our company: our teas, drinks, service, and our people. All of our Pearl’s Tea Team Members display each of our core values of quality service, positivity, kindness and honesty.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.