Chipotle Mexican Grill

Reviews

• TH

  Todd Hanner

  6 days ago
  1.0
  Wouldn’t let me use reward. Kept telling me to order more food to use reward after I’m standing there picking up food with my reward in hand. Actually not sure what just happened. Arguably the most frustrating interaction in the history of the world. Bring in the robots. They will do a better job.
• AK

  Anders Krauth

  May 5, 2026
  1.0
  Worst service i’ve ever received in my entire life. I came with my girlfriend to get the cinco de mayo promotion of queso and chips. She ordered her bowl and asked about the promotion to which they told her it had to be online, okay no problem i told them i’d put mine online real quick so we can atleast get what we came for. Put the order in waited for it to come out, still not chips no queso. I just asked if they would just give it to me since they knew that’s the whole reason i put in a mobile order while standing in line. They said they couldn’t honor the promotion and then offered to let me speak to a “manager”. I figured this would resolve my problem pretty easily however i was met with the most disrespectful and unprofessional excuse for a manager who was immediately hostile with me saying no to all of my requests. I left and contacted chipotle support who told me to go back in and show them my app with an entree they added to it and ask them for help getting the promotion. Surprise surprise, I didn’t receive any help at all and was told by both “managers” that they weren’t even aware there was a promotion today. Absolutely ridiculous service over something so small. I should’ve asked for the names of the two atrocious managers who “helped” me because they both need much more time working customer service before i’d let them manage anything. Would not return.
• DM

  David McCoy

  Feb 26, 2026
  1.0
  I usually eat there once a week and have been for months now. Today, I noticed that the young lady that finally came to prepare my food did not change her gloves after coming from grill area. After my food was prepared and paid for, I saw her scratching her head with the same gloves. I asked to speak with a supervisor and told him the situation. His response… “you have to ask the server to change their gloves if you want that.” WHATT???? She changed her gloves and remade the bowl but… I just didn’t feel comfortable finishing it. I will not be back. I don’t even like leaving bad reviews and hardly will, but this experience was necessary for the public to know.
• JJ

  Jhon

  Feb 11, 2026
  1.0
  Th give you very little meat in your food
• CD

  Chris Georgia Ga Dantzler

  Jan 14, 2026
  4.0
  A smaller dine in chipotle place in Dunwoody but food taste good still

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