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McDonald's

2.9
(2,547 reviews)

Business Details

6072 Fairburn Rd, Douglasville, GA
30134, United States
(770) 942-5953
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6072 Fairburn Rd, Douglasville, GA
30134, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 6072 Fairburn Rd in Douglasville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
2,547 reviews
5 stars
592
4 stars
411
3 stars
450
2 stars
300
1 star
794
  • KT
    Kristopher Travitz
    4 days ago
    1.0
    The worst experience I’ve ever had at any restaurant. The employees are very rude and racist. I went in to Oder food for myself and my 2 grandkids. Tried to order at the counter and was told I needed to order from the kiosk. I placed the order at the kiosk and observed 4 different people come in after me, 3 of them placed their order at the counter and one at the kiosk. All 4 got their orders and I was still waiting for 30 mins. I inquired with the employee at the counter why I have not received my order when everyone after me received theirs. He said because I needed to let them know that I ordered from the kiosk. I told him I just wanted a refund for my order and I would go somewhere else. He went to get the manager and said loudly where even my grand kids could hear him; “that dumb @ss cracker MF out front wants his money back” The manager did not address his attitude or racial slurs. Only told me that he would make my food. I told him I did not want anyone that uses racial derogatory remarks or management that allows it to touch my food. I only wanted my money returned but could keep the donation for the Ronald McDonald house. When I told him I would contact Corporate in regards to their disregard for customer service. The manager responded “yeah, good luck!” This store should have everyone fired and start over. Very disappointed that McDonald’s would allow this kind of behavior from their employees.
  • KJ
    Kiyah Jordan
    Aug 15, 2026
    2.0
    The employees were working the best they could but the wait time was over 20 minutes
  • ZH
    Zack Hindsman
    Aug 13, 2026
    5.0
    Made a mobile order and pulled up and had no wait time and got my order,by far the fastest McDonald's I've been to and iam 42 yrs old.
  • KA
    Kay Alex
    Aug 10, 2026
    1.0
    I visited this McDonald’s on Sunday and, unfortunately, this was one of the poorest customer-service experiences I have had at a fast-food restaurant. I ordered a Filet-O-Fish meal, specifically requesting that my food be fresh and hot, along with a sweet tea with light ice. I paid $9.82 in cash. At the pickup window, I was handed a Filet-O-Fish that did not appear fresh, with tartar sauce sloppily applied and dripping from the sandwich. I also received no fries. When I asked where my fries were, I was told that I had not ordered fries. I explained that I had clearly ordered a meal. Instead of simply correcting the order, I was asked whether I wanted to pay for fries. At that point, between the condition of the sandwich and the attitude I was receiving at the window, I decided I no longer wanted the food and requested a refund. The employee rolled her eyes and told me I would have to come inside for my refund because there was no register at that window. What I found confusing was that moments earlier, I had been offered the option of paying additional money for fries while sitting at that same window. Nevertheless, I pulled around, parked, and went inside. Once inside, the situation became even more unprofessional. After I told the employee at the register that I was there for a refund, another customer asked me if I was “the one coming in for a refund” and told me that employees in the back had been laughing, carrying on and discussing the situation. Regardless of exactly what was being said, another customer should never know the details of my transaction or why I was coming inside unless employees were discussing it loudly enough for customers to hear. I brought this to the manager’s attention. He did apologize, which I appreciated, but at that point a simple food order had already turned into an unnecessary spectacle. To top it off, I originally paid $9.82, but I was refunded $9.92. This entire situation could have been avoided with basic customer service: listen to the order, provide the meal that was requested, correct a mistake without attitude, and handle a refund professionally when the customer no longer wants the order. I was not asking for anything complicated. I asked for a fresh, hot Filet-O-Fish meal and a sweet tea with light ice. After this experience, I will not be returning to this location. Management seriously needs to address customer-service standards, order accuracy, professionalism, and employee training.
  • BB
    Brianna
    Jul 18, 2026
    2.0
    This McDonald’s is usually very good, albeit service can be slow. The food is good and the staff is friendly. HOWEVER, this morning we placed a pickup order for breakfast… lights were on but no one was home lol it looks like the staff all walked out. All of the doors have caution tape, and we could see a very long string of online order print outs attached to the printer. I would drive by before placing an online order!

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