Chick-fil-A

Reviews

• MP

  Mason Pike

  1 day ago
  1.0
  5/6/26 - Absolutely terrible customer service. I ordered a meal that was supposed to come with a souvenir drink cup, but they forgot to include the cup. When I called to get it sorted out, I was bounced around and told I had to contact the specific store. When I finally reached the store, I dealt with an incredibly rude manager named "Staria". She claimed she couldn't refund a single thing unless I physically traveled all the way back to the restaurant. I explained that I don't have easy transportation and it’s a hassle to get across the city—especially for a mistake they made. I asked to speak with someone higher up than her but she claimed she was the highest person at the restaurant (which is concerning if true). I later reported this to chickfila cares with a promise from them to look into it or call me back, but they completely ghosted me. No return call, no refund, and zero accountability. Chick-fil-A is usually known for good service, but this location completely failed. AVCOID THIS RESTAURANT
• JM

  Julia Muriel

  Apr 28, 2026
  3.0
  Via UberEats breakfast burrito, piece of chicken and lemonade. Horrible! This is my second time and last time.
• KR

  Kiara Roane

  Apr 27, 2026
  1.0
  Amelia is not customer service forward and should not be in the front of house. I’ve watched her talk to several customers with a dismissive attitude.
• DD

  Dee

  Apr 21, 2026
  1.0
  Jakeria your lead manager would not allow me to read the menu and told me to move alll the way to the last bar, where the sun was beaming down on me, and I had to be told the menu at a Chick-fil-A I’ve never been so rushed and so disrespected e 20 minutes, and I still didn’t get my food because she told the attendant not to take the rest of my money and had already took my money off of the gift card the chaplain gave me. Atlanta has the worst customer service and Lithonia is worse . I felt like I was at the city dump and getting trashed because I didn’t know the menu. No one would let me talk to the Store manager.
• CD

  CD Ga Dantzler

  Apr 12, 2026
  4.0
  A chick fila in Decatur that has its own inside security guard yeah the 1st I’ve ever seen be for in any chick fila in metro Atlanta area & the south so that was something new big time but other than that it’s chick fila simple as that popular popular place on the eastside big time

Frequently Asked Questions About Chick-fil-A