Came by today for some dinner and the food was good. It was out fairly quick, however one plate came out maybe 10 minutes before everyone else’s. It came out before our appetizer and the rest of our food. Our server apologized and told the manager on duty. The manager didn’t seem to care and walked away which was upsetting, but our server, Leslie, and another server, Kimberly, made up for the managers poor customer service. Some of the food we ordered was incorrect as well. One plate was supposed to be sauced tenders, but they were plain, another plate was supposed to have a side of tots instead of fries, and none of our plates came with ranch. Other than that, we enjoyed our food.
FG
Fernando Gonzales
5 days ago
The food is great, however, I went with a few people and 2 of us ordered the same meal and they served both meals on the same plate. I found that unprofessional and those 2 were pretty upset with how the restaurant handled the whole situation.
BG
billy Golliher
6 days ago
I enjoy sitting at the bar for a beer and lunch. The food is great and the service is even better. Natasha is absolutely the best. She sets the bar for all servers and bartenders.
Update 6/20: I did in fact reach out as requested 5 days ago and have received no response at this time.
As a graduate from the college town Jefferson’s originated in, it makes me sad that the Dalton location has been disappointing on more than one occasion. Most recently I went in with my family and some other friends. The restaurant was packed but we were told we would have a 30 minute wait. During the wait we were approached at least twice by the hostess communicating that would be seated as soon as a table was available. We were the only party actively waiting on a table. At this time, more large parties began to arrive. After we had been waiting about 40 minutes total we were told they were no longer seating people. At that time, we left the restaurant. I’m honestly not sure if I will be returning.
We were in town for a softball tournament and called ahead to see if they could accommodate our party of 25. They told us to come right in, and we were seated immediately. Our server was friendly, attentive, and did a great job keeping up with a large group. The food came out quickly, was delicious, and everyone enjoyed their meal. Great service, great food, and a great experience overall. Highly recommend!