Johnny's New York Style Pizza

Reviews

• DM

  Davina Marie

  May 9, 2026
  1.0
  I just had a horrible experience. This is the SECOND time they made my order wrong. I normally order 2 cheese pizzas, EXTRA THICK CRUST however, what I received was regular, almost thin crust. (Photos attached) Mind you, there is an extra fee of $4 for thick crust each pizza. I contacted them and they told me they would CREDIT the pizzas to my account and I would have to pick it up (on both occasions) Avery the first time and Katie the second. Today, 5/9/26, I placed an online order to pickup 20 wings (Paid in full). I also called to redeem the pizzas that were supposedly credited to my account (they wrote down my first and last name). I was told that they would only offer a 50% discount on the order. That wouldn't have been the issue if that was told to me upfront. I mentioned that Katie ensured that both pizzas would be a remake and I could just pick it up whenever I ordered next time and that it would be on them. Avery said the manager, Matt wasn't in and there were no other managers so she would have to call him. ...She thought she had me on hold... I heard EVERYTHING. Avery proceeded to tell the manager and staff that this was a reoccurring issue and I do this purposely to get free pizzas. This is the SECOND time THEY made this mistake. I even order other items with the pizza that I PAY IN FULL for. How dare you slander my name when you were the ones that said it would be credited. I told her to have the manager, Matthew Mastre contact me immediately. He returned my call within 10 minutes, which I appreciated. However, he proceeds to tell me each pizza is made differently and by other people and that he just started a week ago. I told him to cancel my $30 wing order along with the "free" pizzas. Note to staff: 1. You all need to be re-trained. Including the 1 week old manager. 2. Don't slander a customer's name or ASSume they want free pizza sauce and dough because YOU said the mistake YOU made would be fixed on YOUR behalf. 3. Half of the employees at this location hate their jobs and it shows. They look like they run shifts back to back and have no time for themselves. Luckily for them, I'm one less customer they have to worry about.
• ES

  Evan Smith

  May 6, 2026
  1.0
  It’s really disappointing when you purchase a clip coupon and the store fails to honor that coupon. This is now going to cost me time to get reimbursed.
• PD

  Patrick Douglas

  Apr 17, 2026
  5.0
  Pizza and service is great. Men's bathroom needs help 2nd week in a row.
• BW

  Brian Wilson

  Apr 16, 2026
  5.0
  It’s great
• VT

  Vanessa Tolbert

  Apr 16, 2026
  5.0
  We took a high school basketball team here in between games to get pasta. They were extremely fast and accommodating when given the time we needed to be leaving. All the guys complimented the food saying it was good.

Frequently Asked Questions About Johnny's New York Style Pizza