Pizza Hut

Reviews

• AK

  Austin Koger

  Sep 11, 2026
  1.0
  This is by far the worst customer service experience I’ve ever had at a business. I placed a mobile order through the app, and it told me the estimated wait would be approximately 40–50 minutes. I thought that was unusually long, so I went through the drive-through and asked the employee at the window if that wait time was accurate. He confirmed that it was, so I decided to wait in the parking lot rather than leave and come back later. After waiting for roughly an hour, I returned to the drive-through to pick up my food. The same employee told me that he could not find my order anywhere in their system. I showed him the order in the app, including the location showing that I had placed it at their restaurant and the confirmation number. I even offered to show him my bank statement proving that the payment had gone through. His response was essentially that because he couldn’t see the order in their system, there was nothing he could do for me and that I would have to contact customer service for a refund. At that point, I asked if there was anything they could do since I had already waited over an hour, had proof that I placed the order at their location, and had already been charged. He told me there was nothing he could do and that I would simply have to place another order and wait again. I told him I was willing to do that and deal with the refund separately. I simply asked if they could expedite the new order because I had already spent over an hour waiting for the food. Instead of trying to find a solution, he brought another employee over who identified himself as the manager. Unfortunately, the interaction with the manager was even worse. He immediately became confrontational and barely allowed me to explain what had happened. When I finally explained the situation and asked if they could simply ring up the order and get it started as soon as possible given the circumstances, he told me that he couldn’t control how the orders came out and that I would have to wait in the queue like everyone else. I explained that I also manage a restaurant, and that if a customer had already waited over an hour because of an issue on our end, I would absolutely do everything within my ability to make the situation right. His response was that he would not do that and that I would have to wait my turn. He then accused me of being loud with him and told me that if I didn’t stop, he would shut the window in my face. I calmly explained that I wasn’t trying to be loud or disrespectful and that I was simply trying to get the food I had already paid for. He then told me to leave, shut the window in my face, and walked away. I left extremely frustrated and, honestly, confused by how poorly this situation was handled. Mistakes happen. Orders get lost. Technology fails. I understand that. What matters is how a business responds when something goes wrong. There were multiple opportunities here to simply acknowledge the mistake, apologize, and find a reasonable solution. Instead, I was essentially told, “There’s nothing we can do,” after waiting over an hour, and then I was treated as though I was the problem for asking them to make it right. If the owner or corporate management sees this, I strongly encourage you to investigate this interaction and speak with these two employees. I also noticed that several other negative reviews mention similar experiences with the same employees. At that point, this stops looking like an isolated bad interaction and starts looking like a management problem. Customers don’t expect perfection. We do expect to be treated with basic respect when something goes wrong.
• SS

  Sukhwant Singh

  Aug 29, 2026
  1.0
  Poni tail guy working with inside, talking very bad language to Coustomer. I was in my working clothes and came from work at counter to pick my pizza. He thought I’m very poor person and he even doesn’t want to talk to me , I asked him, can please check I ordered one hour ago , and waiting for pick up, he told me , he doesn’t want to check if my order ready or not. He said go outside, because he is busy. I waited another 25 minutes and ask him again do you know me , because you even not ask me name on the order. I was buying food for my employees . Otherwise I would leave without food. I waited more than hour and then he checked it , my food was already cooked and it was in the warm box. I will never buy food from Cornelia Pizza Hut , because of this person at the counter on aug29, 2026 at 7pm . He has long hair, and he is serving food and did not even cover his head, no one there was wearing any gloves . Preparing food same time he was taking money from Coustomers. I will reach out to health department and ask them to check it out.
• LF

  lisset figueroa

  Aug 8, 2026
  1.0
  Undercooked pizza, wrong order, Rude People.
• JJ

  January Jewel

  Aug 6, 2026
  5.0
  Our waitress was really sweet. She made sure that we had everything we needed for a good lunch. The pizza was really good. I got a thin crust with sausage and pepperoni all in all this is a good place to go for pizza
• JB

  J Buysstuff

  Aug 5, 2026
  1.0
  Very disrespectful man at the cashier, I was very respectful and was met with complete disrespect. He has a beard and wears ear gauges, was not allowed to eat inside because I accidentally ordered carry-out, I was not aware of this rule but was informed by him in the most disrespectful way possible. I will not be re-ordering here. “Well you ordered carryout didn’t you? Duh”

Frequently Asked Questions About Pizza Hut