SH
Sharon Hart
Jul 20, 2026
UMMMM WHERE DO I START! If I could rate 0 Stars I WOULD!!!
Absolutely the WORST McDonald’s experience I’ve ever had. The customer service at the Macon Rd. location was beyond horrible, and the way customers are treated is completely unacceptable.
We ordered on the kiosk thinking it would make things easier, but we still waited over 30 minutes just to get our food. While we were waiting, several employees had their backs turned to the counter, completely ignoring customers who were trying to get their attention. I politely said, “Excuse me,” three or four times, and every single time I was ignored. I finally had to practically scream “EXCUSE ME!” just to get someone to acknowledge that I was standing there. No customer should ever have to raise their voice just to be noticed.
To make matters even worse, the dining area was absolutely disgusting. Almost every table was dirty with crumbs, spills, and trash left behind from previous customers. There wasn’t a single employee making any effort to keep the dining room clean. We wanted to eat inside, but I actually had to clean off our own table before we could even sit down. It’s unacceptable that customers have to wipe down tables themselves because the restaurant isn’t being maintained.
The customer service just kept getting worse. I asked one man behind the counter for ketchup, and he looked directly at me and said, “I’m not on the clock no more,” before walking out from behind the counter. If your shift is over, that’s understandable, but there are professional ways to respond. He could have easily directed us to another employee instead of acting like helping a customer was beneath him.
Then I asked another employee for the sauce that was missing from my order. She told me to “hold on,” which would’ve been fine, except the sauce was literally sitting right in front of her. Instead of taking two seconds to hand it to me, she grabbed some items off the counter and walked outside. It honestly seemed like helping customers wasn’t a priority.
As if that wasn’t enough, my mom’s sandwich had to be remade TWICE because they kept making it wrong. After waiting over half an hour, you’d expect the order to at least be correct, but somehow it still wasn’t. The food was poorly prepared, the order wasn’t accurate, and the overall quality was disappointing.
This location has some of the poorest customer service I’ve ever experienced. Employees ignored customers, acted like they didn’t care, and showed no urgency to get food out or fix mistakes. The food was served carelessly, the dining room was filthy, the tables weren’t cleaned, and customers were left to fend for themselves.
Management seriously needs to step in because this restaurant is being run terribly. Customers deserve clean tables, accurate food, reasonable wait times, and employees who acknowledge them instead of ignoring them. Between the filthy dining area, the 30-minute wait, being ignored until I had to yell, rude employees, missing items, and my mom’s sandwich being remade twice and still coming out wrong, this was one of the worst fast-food experiences I’ve ever had. I will never be returning to this McDonald’s, and I definitely wouldn’t recommend anyone else spend their money here.