I have been coming here for several, but no longer (which is sad and disappointing).
Okay bagels (or slightly below average), questionable sanitation. The several college-aged white women working there were touching the fingers of the disposable gloves with their bare hands, then would (in this case, attempt to) touch the bagels with the gloves on that they just defiled with their bare hands… that is called secondary transference (they could have touched their faces, cell phones, raw food, toilet seat handles, ATM, or bus straps). I had to throw out the bagels (no refund given). I never went back there.
Other than these rebellious women, there would be no problems with sanitary glove changes, so this bagel shop would do well to fire these two women. It was mainly the manager that stepped in and said “we cannot accommodate your requests, it’s not the way we do things.” This happened several years ago (they may or may not work there anymore).
The female (college-aged white female) balked at a request of a proper glove changed, and just said “this is how we do it”, I balked at them in return (no more patronage of them). They should be grabbing the gloves from the back (to avoid touching the fingers of the disposable gloves), or wash their hands before changing gloves. Have you ever watched episodes of “Bar Rescue” when Jon Taffer gets angry with people handling raw chicken? That’s how I feel, and I get (almost) as angry. I can’t let this go, just like I cannot let go of seeing cockroaches in a hotel. You need to grab the gloves from the back, to avoid secondary transference. This is not sanitary at all.
I have been coming here for several years, but will not come back (if management gives no answer at all, or does not do anything to remedy this error).
The women were also rude when I said I would not come back (very unprofessional). Where is corporate when you need them?
My discontinued patronage would be my answer to their non-answer, or failure to remedy the problem. Management needs to answer for this.
There are better places to get bagels in the area, and I don’t need any more unsanitary bagels from this place.
RB
Robert Bell
Sep 29, 2026
Just wanted to say a few words about this place. I go here every time I have either a Doctor’s appointment or Dental appointment; I enjoy showing my appreciation to those folks who take care of my health. Anyway, about the donut shop. This place focuses more on the drive thru than they do on customers walking inside the store. You get totally ignored at times because ALL the staff is focusing on the drive thru. Once you finally get someone’s attention, a lot of time has passed and if you were in a hurry, you’re going to be late… These people are SLOW except for the drive thru. Now, the coffee and donuts are great but often times they run out of what you really wanted. If you need napkins, good luck. If you need a place to park at this place, good luck. The employees must have DNA of a snail; I hope that tells you something. HOWEVER, their products are GREAT. If you have lots of time on your hands, go there. If you’re in a hurry, GOOD LUCK!
BM
benjamin miller
Aug 14, 2026
Spencer and Arvatche..? has a great attitude, and I come here everyday I love the team here including everyone else.
DE
Donresha Evans
Aug 14, 2026
BABYYYYYYYY WHEN I TELL YOU THIS IS THE BEST DUNKIN IN COLUMBUS FROM THE FOOD AND DRINKS BEING MADE PERFECT EVERY TIME THE MORNING CREW MS BRITTANY TASHA ABBY JAMARIE AND DEALO THE COOK AND DONTAE MAN OH MAN THEY ALL NEED A RAISE I LOVE TO START MY DAY EVERY DAY WITH THIS TEAM MORE LIKE FAMILY FOR REAL THE WAY THEY ARE SO WELCOMING AND DO ANYTHING FOR YOU TO MAKE SURE YOU HAVE THE BEST EXPERIENCE
VW
Vanessa Wickens
Aug 4, 2026
Marie Amber and Lisa do a Bang up job at the dunken donuts on Manchester Expressway. Welcomed with large smiles and large drinks to a clean environment left me right on time, getting back to work, say, please am I with this restaurant, I'll be back again in the morning. Thanks gals also very clean. Happy work environments keep up the great work God bless you