Whataburger

Reviews

• KR

  Kevin Rudny

  1 day ago
  1.0
  Our experience at this Whataburger was extremely disappointing, and the biggest issue wasn’t simply that mistakes were made — it was how long it took to receive our food, only for multiple items to still be wrong. We placed our order at 10:43 AM. We did not initially receive our food until approximately 11:10 AM, meaning we waited 27 minutes just to get our order into our hands. During that time, we could actually see our food sitting on an unheated ledge for several minutes before it was finally served to us, which may explain why some of it was already cold or barely room temperature when we received it. Once we checked the order, the problems continued. Both kids' meals had issues. One kids' burger, which should have been a simple kids' burger, came loaded with tomato, onion, lettuce, and the works and had to be completely remade. The second kids' meal was missing its applesauce. Both chicken sandwiches were placed in the wrong bags, the fries were room temperature, and the jalapeño burger was cold enough that it also had to be remade at approximately 11:18 AM. By the time everything was addressed, we had spent approximately 32 minutes trying to get an order that still ultimately had multiple mistakes. I completely understand that Whataburger uses a made-to-order process, and I don't expect fast food to appear instantaneously. But there is a significant difference between waiting for freshly prepared food and waiting nearly half an hour for food that has been sitting on an unheated ledge, arrives cold, and contains multiple errors. More importantly, I do not want this resolved by offering us extra fries, pies, cookies, or other food on a future visit. I want my money refunded. Time is money, and money is time. After spending more than half an hour dealing with an order that was still incorrect, I don't want compensation in the form of extra calories. I want a refund for the meal and an acknowledgment that this level of service is unacceptable.
• LM

  Lea Mann

  Aug 20, 2026
  1.0
  I don't even know where to begin. This location is the worst one I've ever been to, consistently. My spouse is from Texas and we were so excited to see a familiar name popping up nearby. I've given this place multiple tries, hoping they'd work out the growing pains, but I constantly find myself late back to work because the drive thru takes at least 25 minutes and the staff act as though they don't know what they sell here. Drive thru can hear everything but what you're trying to tell them and the pace is... slow. So painfully slow. Seeing how these are run in Texas vs here is sad. Maybe it will get better, but if they're like this from the jump, I don't expect anything to change. Writing this from my desk where I'm having to eat my lunch because it took 25 minutes to successfully receive an order at this location, again.
• JJ

  J J

  Aug 19, 2026
  2.0
  INDOOR review vs Drive thru. I actually really like Whataburger drive thru. That said my 1st experience inside is BAD. The floor is dangerously slippery, the lobby is cramped & uncomfortable (BUT mostly clean). The staff are gathered talking- but not to customers as we just stand...waiting. The drink machine was literally covered in ripped paper saying out of service. A server knocked into hard, my drink splilled- not a word and 0 help. The food is still great but honestly..I'll be avoiding the inside. I wanna like it, I do! But I'm really unhappy inside here. It's a no-go. Room for great improvement.
• EW

  Evan Williams

  Aug 18, 2026
  3.0
  My second time trying this location. The first experience when they first opened did not go well. Several items were wrong and/or missing. I understand that opening a brand new location can have its kinks, so I waited two months and came back for another try. This time, I carefully checked the receipt taped to the outside of the bag to make sure that it matched what I had ordered. It did. All three of the items I had ordered ended up being wrong though. The wings were the complete wrong flavor. The double Whataburger was a single, and the kids meal somehow became another Whataburger. At least they got the drinks and and fries right this time. I love Whataburger as a restaurant, but this location seems to be really struggling with accuracy at least when I come around. The only reason I am rating this as high as I am is because the manager was very apologetic and immediately made me a fresh order that was correct.
• TP

  TAMMY PRIEST

  Aug 10, 2026
  1.0
  WORST PLACE IN TOWN ... NOT EVEN WORTH A STAR AT ALL! I have food allergies and have to order my food without condiments and I always add cheese. So, I ordered a "Double Meat Whataburger" *DRY with Cheese & a large fry. I asked the man that handed me the order if my sandwich was accurate and his words were, "Whatever you ordered was what you got." He then added in that he forgot his eyeglasses. I pulled over and checked my order, my sandwich had all of the condiments and pickles on it with no cheese. I take the order back and they hand me another burger with no condiments, but with no cheese. Shaking my head, I explain that I had cheese. They come back with two slices of cold cheese thrown in a bag. I ordered the cheese to be on my sandwich, not in a bag. If I had not have checked the order before biting into it, I would have had an emergency trip to the Emergency Room with possible death! Whataburger is the worse place in Carrollton, Georgia to eat. I will be making sure that all of our family and friends know. P.S. The fries were stale & tasted like a grease trap.