What started with a generations-old family Cookie Cake recipe in 1977 with only the best premium ingredients, Great American Cookies is the sweet spot for happiness and joy. We are still the home of the original Cookie Cake, just re-imagined with life’s sweet moments as our inspiration. Passionate bakers are devoted to hand-crafting fresh-baked Cookies, Double Doozies, and of course our custom-designed original Cookie Cakes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.