HM
Haley Mckenzie-Allen
3 days ago
I understand that drive thru is on a time limit but that is no excuse to ignore people in the lobby. All I ordered was 2 frappes and I spent 45 minutes there with no one acknowledging me or anyone else in the lobby. I wouldn't have even gotten my order when I did if a customer in front of me didn't demanded for the manager and they themselves were waiting an hour for just 2 sandwiches. My family and I have been going to this McDonald's for 18 years and in the past couple of months it's become the worst place to go. I've worked fast food too, I get being understaffed and all but again customers in the lobby are just as important as drive thru. Thanks to this being a recurring problem I'm not gonna bring my service here again until this problem is fixed.
JS
Jerrico Stubblefield
Aug 21, 2026
Like all the other poorly managed McDonald's, place is shiiii. Super long wait EVERYTIME, whether your dining in or going through drive thru. In the several yrs I've lived in Augusta, this place has never had they ish together.
DD
Dhd Djfjnana
Aug 20, 2026
As soon as I walked in I went to the front counter to order and someone immediately told me to use the kiosk? Even after I obliged it took over 30 minutes for my order to come out! All I had was a double cheeseburger combo. They made my sandwich wrong and when you tell them that it seems like they have an attitude. I also heard them laughing and joking while everyone is waiting for their order this is unacceptable to watch, tables are dirty, no wet floor signs over spills. This place has been bad every time I eat here. This place needs new management or to be shut down.
CS
Christopher Stephens
Aug 3, 2026
I don’t remember the employee’s name, but she appeared to be dressed as a shift leader or manager.
She was extremely rude and argumentative when I brought up the fact that my order was missing several items.
I placed my order through the app and gave my pickup code at the speaker. When I pulled to the window, I was handed only the sweet teas I ordered and was instructed to pull into parking spot #4. I waited approximately 30–35 minutes before finally going inside the restaurant. Even then, it took another 10 minutes before anyone acknowledged me or asked if I needed assistance.
After I showed my receipt, the staff quickly prepared my order, but it was still made incorrectly. I was missing my Frappé, my McDouble (ordered with only cheese and mayo), and my McCrispy. When I pointed this out, the manager argued with me, insisting that one of the burgers was made correctly, even though the receipt clearly showed my requested modifications.
Unfortunately, the issues didn’t stop there. After I got home, I discovered that another burger had been made incorrectly, and I was also missing a large order of fries.
The poor attitude, lack of professionalism, and inability to correctly prepare an order that was clearly printed on the receipt were extremely frustrating. Arguing with a customer instead of listening and resolving the issue demonstrates a serious lack of customer service. This experience was unacceptable, and I sincerely hope your team takes the necessary steps to improve. Do better.
The food was so greasy and don’t expect to get napkins unless you want the lady behind the counter to roll her eyes and huff when she has to do her job. There was 1 lady that brought us our food in the place area that was nice but everyone else is so rude and absolutely hates their job. I manage a customer based business and customer service does mean a lot. The customer doesn’t always have to be right but a little customer service and consideration goes a long way. Keep your stuff refilled, stuff clean and smile. That’s all it takes. The bathrooms are disgusting as well. One stall is locked and you can’t get in it because someone locked it and crawled underneath.