Virgil's Gullah Kitchen & Bar Merc Benz Stadium

Reviews

• TW

  Tameka Williams

  Sep 25, 2026
  5.0
  The customer service and food is AWESOME. Zachary and Kai are so nice and welcoming. I watched a customer be horrible to them over a hookah and they was so polite and tried to accommodate her. They went above and beyond to satisfy her and she was just being an ass for no reason . The people with her was even apologizing for her attitude and behavior. I recommend this spot to anyone looking for good customer service, great food and drinks.
• JJ

  Jalyssa Jumpp

  Sep 25, 2026
  1.0
  You can tell it has a really great atmosphere and a lot of potential, but the service was all over the place. We ordered appetizers and our food, but everyone who sat down after us ended up getting their food before we did. When we asked about our food, our waiter Zach seemed confused and asked, “What food?” Then he had to ask what we ordered, even though he was the one who took our order. Overall, I can definitely see the potential here. The atmosphere was great, but the organization and communication between the staff definitely need some improvement!
• YG

  Yozika G

  Sep 20, 2026
  1.0
  Very disappointing experience. I drove 30 minutes to this restaurant only to arrive and be told there was a hour waitlist just to sit at the bar. What made it even more frustrating was looking around and seeing multiple empty tables and an almost completely empty bar with only two patrons sitting there. Yet somehow, I still couldn’t be seated. I understand having a wait when a restaurant is actually busy, but making customers wait while seats are visibly sitting empty makes absolutely no sense. If there are staffing or capacity issues, that needs to be managed better and communicated to customers. I wasted 30 minutes driving here just to turn around and leave. Before opening the doors and inviting customers in, management needs to figure out a better system for seating and managing capacity. This was ridiculous and a terrible first impression.
• DD

  Deneia Dozier

  Sep 13, 2026
  5.0
  On my way out of Atlanta from a work trip. I stopped by Virgil’s for the first time time ever my sisters and I had our luggage with us and it was safely stored for us downstairs while we ate upstairs. The atmosphere and the employees at Virgil’s were so warm and loving. So I knew the food was going to be AMAZING before it even got on the table. I had the Fish and grits along with the cornbread muffins from HEAVEN!! Everything was AMAZING!! I will be going back. The food the hospitality and the staff were just top tier! I can’t say it enough. Thank you all !
• JS

  JORDAN SPELLS

  Sep 6, 2026
  3.0
  I am leaving this review because my experience at Virgil’s Gullah Kitchen & Bar in Midtown Atlanta was unacceptable, particularly when it came to the level of customer service and how my property was handled. My party had a 1:45 PM reservation, yet we were not seated until approximately 2:20–2:25 PM. After finally being seated, we waited another 20 minutes before our server, Toni, came to our table to take our drink order. When Toni finally came over, I was informed that the restaurant had run out of champagne for the remainder of the night. I had to change my drink selection to Moscato. While the service did improve somewhat after that, the overall experience had already gotten off to a very poor start. Our bill came to $143 and some change, which included a $22 gratuity, and I also left an additional tip. Despite the delays and service issues, I still chose to tip because I understand that restaurant staff can have difficult shifts and I try to be fair. Unfortunately, what happened after we paid was extremely disappointing. I accidentally left my takeout food on the table. The tray contained a FULL side of macaroni and cheese, a FULL side of collard greens, a FULL side of yams, two wings, and two containers of hot sauce. I realized I had left it behind and returned within approximately 3–5 minutes. I asked another server, who was also the bartender, about my food. She went to ask Toni what had happened to it. I was then told that Toni had thrown the entire tray of food away. Instead of her telling me, she responded as if she didn’t want confrontation and sent someone else. What was most upsetting was not simply that the food had been discarded. It was the complete lack of empathy or concern from Toni when she was asked about it. I had literally just left the restaurant, returned within minutes, and the food was clearly a full, untouched takeout order that I had just paid for. I understand that restaurants have food-safety policies, and if there is a policy regarding food left behind, I can respect that. However, there is still a way to communicate with a paying customer with basic professionalism and empathy. Instead, the situation was handled as though the food had no value and my concern was insignificant. After spending $143+, paying a $22 gratuity, leaving an additional tip, and purchasing a substantial amount of food, I expected a much higher standard of customer service. This was not about expecting the restaurant to replace my food. It was about how the situation was handled. Toni's response and lack of sympathy were extremely disappointing and left a lasting negative impression. I am sharing this review because management should be aware that the customer experience extends beyond the food itself. How you treat people when something goes wrong matters. Unfortunately, based on this experience, I cannot say that I received the level of service I would expect from an establishment of this caliber. Thank you.