The Palm - Atlanta

Reviews

• BS

  Bren S

  Aug 24, 2026
  3.0
  This experience was a treat for a getaway weekend which didn't go as planned. We arrived to an empty restaurant (2 other tables and 2 people at the bar) but service went along as though it were full. There is a fruit fly infestation happening that fully took away from our enjoyment also as we were literally swatting our drinks and plates the entire time. Our server was fine but seemed more interested in talking about himself and selling the memberships. My sister requested to wait on the membership as she had already begun signing up elsewhere and he brings the check with 2 membership cards (I never partook in this conversation) AND he split the bill without asking if this is something we wanted. We asked that they fix this and they really didnt. All of the sides and water were still split. An appetizer, 2 entrees and 2 sides took over 2hrs to complete with another 10-15mins attempting to correct an assumption made for the check in an empty restaurant. AND in a place known for steaks, both were overcooked. I ordered the filet Medium-Rare and it arrived Medium whereas my sister ordered the skirt steak Medium and it was WELL-DONE....like no pink at all. The server asked us to check the temp and literally as we were cutting, he said, "It's good? It's good" and walked off before we really answered fully. As people who rarely if ever send items back, we just went with it and took that hit. Also, I left my sweater there, as we were in a rush after the lengthy wait, and no one even attempted to contact me eventhough I had reservations so my info was there. This was quite disappointing for an esteemed restaurant. Not a good experience at all.
• JW

  Jasmine Williams

  Aug 24, 2026
  3.0
  I’m writing regarding my dining experience at your restaurant on August 13 around 8:45 PM. This dinner was especially meaningful because it was my birthday celebration. First, I want to say that all of the food was delicious, and our server, Raj/Rodge(it started with a R), was absolutely amazing. Her service and server assistant throughout the evening were attentive, professional, and truly appreciated. Unfortunately, the experience was significantly affected by the overwhelming amount of fruit flies in the private dining room. We brought the issue to the attention of the General Manager, but his response was disappointing. He stated that he was from South Florida, so the fruit flies did not really bother him. We felt that response dismissed a legitimate cleanliness concern. We spent nearly $800 at the restaurant, and considering that this was a birthday celebration, I expected the concern to at least be acknowledged with an apology or some effort to make the situation right. We were not offered any type of birthday dessert or gesture of goodwill for the inconvenience. Instead, we simply left feeling dismissed and overlooked. I understand that it was late in the evening, but I believe every guest’s experience should still be treated with the same level of care and hospitality, regardless of the time. I want to emphasize that this is not a complaint about the food or Raj’s service—she was wonderful. My concern is with the condition of the private dining area and, more importantly, how the situation was handled by management. I’m bringing this to corporate’s(never responded) attention because I would like the opportunity to have my concerns acknowledged and understood. What should have been a memorable birthday dinner ended with us feeling disappointed and dismissed. Best, Jasmine
• LB

  Lakia Boatwright

  Aug 23, 2026
  5.0
  April made my birthday dinner such a wonderful experience! From the moment we sat down, she had the best energy—so warm, kind, and genuinely enjoyable to be around. She was attentive without ever making us feel rushed, and her recommendations were spot on. I ordered the chicken parmesan and absolutely loved it, and my husband had the Wagyu lasagna, which was also amazing. April really helped make the whole evening feel special. Great food is one thing, but having a server who brings such positive energy to the experience makes all the difference. Thank you, April, for helping make my birthday so memorable! We would absolutely come back and hope to have you as our server again. ❤️
• ES

  Ernest Stanley

  Aug 22, 2026
  5.0
  The experience here at The Palms was spectacular. Our host, hostess, and our waiter (Jaelen) made our 11th wedding anniversary dinner fantastic. The lobster meal, drinks, and desserts were delicious and well cooked. The staff were friendly, informative, and very attentive. We rate our experience 10 out of 10, and for many restaurants in Atlanta, that is a rare find in a restaurant as exquisite as The Palms. Thank you so much, and we look forward to returning here.
• UG

  Unique Gibson

  Aug 15, 2026
  5.0
  The Palm has done it again. Whenever I’m planning a special occasion, I know I can count on The Palm, and this time they exceeded even my expectations. I was planning a very special dinner for two dear friends, both 65, who found love for the second time. ❤️ I called and spoke with Alexandra. When I told her what we were celebrating, she sprung into action to make everything perfect. We were given a beautiful private room. I arrived an hour early, and Anya, the manager welcomed me with a smile. To my surprise the everything was already prepared, including balloons I had delivered, beautifully arranged on the table. And then there was Jeffrey. He was phenomenal. He asked for their names and descriptions so he could recognize them, closed the doors as they approached so the surprise wouldn’t be spoiled, and paid attention to every detail throughout the evening. He wasn’t simply providing great service; he was genuinely invested in making sure this moment was perfect. The food was equally wonderful. My salmon was cooked to perfection, and the lobster and lamb chops received rave reviews from our table. From beginning to end, we received five-star service plus. The Palm consistently provides the kind of white-glove care that turns a special occasion into a beautiful memory. For life’s special moments, The Palm continues to be my place. ❤️