The Juicy Crab® story starts long before the opening of the Duluth, Georgia, first corporate restaurant in 2015.
The Chen family's inspiration ultimately came from New Orleans and the world travels of Grandfather Chen.
Grandfather Chen was a sailor who traveled the world learning many different styles and ways of cooking seafood.
One of the main influences that every family member loved was the New Orleans style of cooking seafood.
Today, Juicy Crab Franchise has over 40 restaurants throughout the United States and is a market leader in the seafood restaurant service market.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.