Sugar Factory American Brasserie, America’s favorite eatery and celebrity hotspot expands to Midtown Atlanta. The two-story, 8,000-square-foot restaurant includes a full-service café and confectionary shop; retail store; indoor and outdoor dining areas; two full-service bars and a private dining room, as well as a-one-of-a-kind Gummy Bears Chandelier over the main dining room.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.