Sonic Drive-In

Reviews

• RT

  Roberto Tovar

  4 days ago
  1.0
  ⭐ 1 Star Date: September 30, 2026 Time: 8:01 PM A truly disappointing customer service experience. I arrived at the restaurant to pick up my order and waited approximately 10 minutes without anyone coming over to assist me. I even used the call boxes to get the staff’s attention, but I was completely ignored. After those first 10 minutes, an employee finally came out and asked me what I wanted, but with a very unpleasant attitude. I clearly explained that I had been waiting for my order for about 10 minutes. Instead of helping me or giving me any explanation, she simply looked at me, went back inside, and said nothing. I waited another 10 minutes. When she came back out, she again asked me what I wanted. I explained once again that I was there to pick up my order. Her response was, once again, to simply walk back inside without saying anything and leave me waiting. What was most frustrating was not just having to wait. What was truly disappointing was the lack of respect, communication, and professionalism. If there is a delay or the restaurant is busy, the least I expect as a customer is for someone to explain the situation and treat me with basic courtesy. I am not asking for special treatment. I am asking for something as basic as being acknowledged, being informed about my order, and being treated professionally. I am leaving this review because I hope management will actually look into what happened and address it with the staff. An experience like this can make a customer decide not to come back, regardless of how good the food may be. I will be attaching several photos to document the situation and the amount of time I spent waiting. I hope this review leads to some changes, because no customer should feel completely ignored after coming into an establishment and waiting more than 20 minutes without receiving a proper explanation or basic customer service.
• LT

  likisa thomas

  6 days ago
  1.0
  This, just like EVERYTHING else isn't atlanta, use to be a good location. They don't pay attention to detail at all... basically giving you what they want you to have. And then when you ask for what you actually ordered you are met with the nastiest attitudes. As if im asking for something for free.. I paid. Last time for me!!! I'd rather make my own food... this place is trash, the employees are trash and the food is TRASH!
• LW

  Lex “Lex” w

  Sep 15, 2026
  1.0
  THREE TIMES. THREE. At this point, I’m not disappointed — I’m FED UP! I have now given this Sonic location three separate chances to get a simple online order correct, and somehow they continue to fail at the absolute basics. I place my order, I clearly select my modifications, I PAY EXTRA for my add-ins, and then I get my food and drinks only to discover that half of what I PAID FOR is missing or completely wrong. How many chances are customers expected to give before management actually takes this seriously? I specifically request **EASY ICE** — my drink has a mountain of ice. I pay for added fruit — the fruit is missing. I pay for candy add-ins — missing. I pay for these things EVERY TIME yet somehow they magically disappear before my order reaches me. Let me be very clear: I am not complaining about receiving something for free that I didn’t like. I AM COMPLAINING ABOUT BEING CHARGED FOR ITEMS I DID NOT RECEIVE. That is completely unacceptable. What makes this worse is that this has happened THREE TIMES. This is no longer a simple mistake. When the same issues repeatedly happen with online orders, it tells me that nobody is checking these orders before handing them to customers. There is clearly a breakdown somewhere between the order being placed and the order being prepared, and apparently nobody at this location feels the need to fix it. And before someone says, “It’s just an add-in” — NO. If I’m paying an additional charge for something, I expect that item to actually be in my order. Five dollars here, a few dollars there — it adds up. Customers should not have to pay extra and then essentially donate that money because the order wasn’t prepared correctly. I have been giving this location the benefit of the doubt because I understand that mistakes happen. But after THREE incorrect orders, the benefit of the doubt is officially gone. Management needs to do better. Corporate needs to do better. Hire and train people who are actually going to read the orders and follow the instructions. Have someone check online orders before they leave the building. If your system clearly shows that a customer paid for an add-in, there should be a basic quality-control process to make sure that add-in is actually there. Because right now, the message this location is sending is basically: “Pay for whatever you want , whether you receive it or not is a gamble.” That is NOT acceptable customer service. I am specifically leaving this review because I hope someone higher up actually sees it and addresses the problem. I don't need another apology followed by the exact same mistake on my next order. I need the issue to actually be FIXED. I shouldn't have to stand there checking every single drink and digging through my food to make sure Sonic actually gave me the things I already paid for. THREE TIMES IS ENOUGH. I have spent enough of my money at this location only to leave disappointed, frustrated, and feeling like I have to fight to get what I paid for. Read the order. Follow the instructions. Include the items the customer PAID FOR. It's really that simple.
• SA

  Samantha Anderson

  Sep 14, 2026
  3.0
  The burgers were good, but they were pretty sloppy. The fried food was terrible, although the drinks were good. Unfortunately, the customer service was not friendly. I waited about 15 minutes for my order after paying. The car behind me received their food before I did, while the man working the window was having a conversation with the car in front of me. Overall, the food was okay, but the service and wait time definitely need improvement.
• AH

  Adonis Harwell

  Sep 6, 2026
  1.0
  Ordered in the app before hand. Got there and parked. Put my space # in the app for someone to bring me my food. No one came out for thirty minutes. I finally went and knocked on the door. Older white lady was the meanest lady I ever met. She brought out an order that wasn’t even mine at all. I ordered a burger with chili fries she brought out a chili dog and when I said to her that was not my order and that I had been waiting over 30 minutes she mumbled “you shoulda said something 30 minutes ago” and walked back in the store. It took every bit of muscle in my body to not walk in that kitchen and go off on her because if any person on this earth deserved to get put in their place it was that woman. So I’m leaving a review. But based on the other reviews it doesn’t seem like the owners even care since nothing is being done about this restaurant and the way they treat paying customers.