CT
Calvin Kennedy Sr (Cap The Truth)
Jun 30, 2026
Food was good and good customer service.
I ordered a sandwich to my workplace and the delivery bicyclist demanded that the front desk person have me come down to tip him before he would give them the food and also demanded that the front desk associate tip him as well.
I called the store and the manager, Michael, said "Okay? And? What do you want me to do about it?" very rudely, then claimed that "it wasn't one of their drivers"... Who else would be delivering the food wearing the Jimmy Johns brand??
Also, the order was missing the chips anyways.
SP
Sandip Patel
May 14, 2026
Always fresh and fast service
I’m extremely disappointed with my experience at this Jimmy John’s location. My order was supposed to be delivered between 10:15–10:30, but it didn’t arrive until 10:45. To make matters worse, when it finally showed up, I was missing a sandwich and a cucumber salad.
I called the store, and they said they would send the missing items out. I waited for an hour, having to call the store multiple times for an update. I was in between games at a volleyball tournament and specifically chose Jimmy John’s because of their “freaky fast” reputation. Instead, it turned into a stressful and frustrating situation, and missed the start of my daughter’s next game.
I’ve ordered from other Jimmy John’s locations before and never had an issue, which makes this experience even more disappointing. Unfortunately, because of this, I will not be ordering from this location again.
All I’ll say is this: Jimmy John’s generic responses to customers with genuinely frustrating experiences say everything. It’s clear they don’t care.
People take the time to explain what went wrong, and the response is the same copy-paste apology telling them to report it again somewhere else. Why put that burden back on the customer?
If you actually care, take the feedback, pass it along internally, or ask for their contact info and make it right.