Carrabba's Italian Grill - Airport

Reviews

• TG

  Tyai Green

  1 day ago
  1.0
  Carrabba’s has always been one of my favorite restaurants, so during a long airport layover today I figured I’d stop in and grab a meal. Unfortunately, it turned out to be one of the worst dining experiences I’ve ever had. Honestly, I should have gone to Burger King. The problems started the moment I walked in. No one was at the host stand, so I asked the bartender where the host was. She said, “He’ll be right with you.” Five minutes passed before two employees casually walked toward the front. Neither acknowledged the growing line of customers. One grabbed his lunch bag, the other grabbed a spray bottle and walked away. At that point, there were about six customers waiting with no assistance. I finally walked further into the restaurant looking for someone to help. I asked the employee cleaning tables for assistance, and he responded with a nasty attitude, saying he was the host and he was “busy.” His name was Lamar. After another five minutes, Lamar finally returned to the host stand, grabbed menus, and told everyone to “follow him” like we were on a group tour. He slammed the menus down on the table and said, “Sit here,” before walking off. I noticed a sign saying orders had to be placed through a QR code, so I ordered online. The waitress who later came over was actually pleasant, which was the only positive part of the experience. About 14 minutes later, the food arrived — bread, salad, and entrée all at the exact same time. Meanwhile, Lamar continued glaring at me the entire time as if he was upset customers expected basic service. To make matters worse, the food was awful. I ordered two of my favorite menu items, and both were cold, bland, and completely unseasoned. By that point, I was over the entire experience. I overheard two other tables nearby complaining about similar issues and poor service as well. I asked to speak with a manager, but no one ever came. I paid my bill and left extremely disappointed. I’ve been a loyal Carrabba’s customer for years, but this particular airport location was unacceptable. The service was disorganized, the food quality was terrible, and the attitude from the host made the experience even worse. Shame on Carrabba’s Airport location for allowing this level of customer service. Lamar clearly does not enjoy his role and should not be working front of house without serious customer service training. I guess now I see why they have 88 health department score. I will never return to this location.
• VB

  Victoria Bruns

  1 day ago
  5.0
  Food was very good and came out fast. It didn't feel like the traditional airport food experience. I ordered the Margherita pizza... was so good that I'm still dreaming about it!
• RK

  Robert Kottelanne

  May 13, 2026
  5.0
  Quite little place in a busy airport thats got great food and great service. Ordered a pizza, and it was packed with flavor. My waiter, I believe his name was Devin, was the man!!! He was super courteous and attentive, my drink was never emptied and he made time there a little better. Food came out quick for how good it was, you could tell they made sure it was made right and delicious. Plenty of space for any size group and tons of choices to pick from. Was able to watch the playoff hockey game while I ate which was fantastic. Will definitely stop in here again on my return flight through Atlanta at the end of the week and try one of those amazing looking pastas.
• LB

  Lisa Bullin

  May 7, 2026
  5.0
  Kevin gave excellent service! And the food was tasty! One of the few places open and cooking at 9:30 at night! We just made it in, as they close at 10 pm. We have a full belly boarding our last flight tonight thanks to the ATL Carrabba's team!
• HL

  Hector Leon

  Apr 29, 2026
  1.0
  Got sat down. Its been over 15 minutes and I don't even think they know I got sat down. Haven't been able to order a drink or food. Kind of sad considering most people here are on some sort of time crunch with their flights

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