BM
Brian McDougal
Aug 30, 2026
WHY???? Why is it so hard to take an order and get it right? If you don't offer a particular item, tell the customer up front so that another item can be chosen, INSTEAD of letting the customer think they will be receiving what they ordered??? I ordered a STEAK, EGG & CHEESE on an EVERYTHING BAGEL, a BEARCLAW, a CHOCOLATE DIPPED DONUT, and a BACON, EGG & CHEESE SOUFFLE! Unbeknownst to me, Panera doesn't sell donuts at all. They also have DISCONTINUED the BEARCLAW! What I received when I got home and yes, it's my fault for not checking my bag or receipt before arriving at home, but why would I need to when Clerk Genesis didn't tell me of the substitutions she made to my order, without informing me???
What I received was some type of steak & egg (no cheese) on some type of bread, an Almond pastry, a chocolate chip Muffie and the Bacon, Egg & Cheese Souffle (only thing correct of whole menu!!!). The steak & egg sandwich was cold, dry and was not tasteful. The almond pastry was in the same condition! My wife enjoyed her Souffle and Muffie!
I am NOT happy! I was having such a beautiful morning too....early morning weather was perfect for driving with the windows down (in Florida), was in a good mood, Genesis seemed nice and courteous at the window, with no further conversation or confirmation of order, so I just received my sealed bag and drove back home, still in a good mood! That was my mistake and one that I will never make again! You lost a customer!!!