BK
Bishoy Kamel
Jul 5, 2026
I am extremely disappointed with the service I received at your Taco Bell location.
I placed a mobile order on Sunday, July 5, at approximately 7:25 PM under the name Bishoy, Order #906401.
When I received my order in the drive-thru, I drove away and realized that one of our drinks was missing. I immediately returned to the drive-thru window since there were no other cars in line. I politely let the employee know that a drink was missing from my order. He acknowledged the mistake and made the drink.
At that point, what appeared to be an older white male employee or manager began yelling at me, saying that I had to come inside if I wanted the drink. I calmly asked if he could just hand it to me since the drink was already made and there were no cars waiting behind me.
Instead of handling the situation professionally, he aggressively threw the drink through the drive-thru window toward me, did not provide a straw, and then slammed the window shut in my face.
The missing drink was your team’s mistake, yet I was treated as though I had done something wrong. There was absolutely no reason to be rude, raise his voice, or behave aggressively. A simple apology and handing me the drink would have resolved the situation in seconds.
I have always expected better customer service from Taco Bell. This interaction was unprofessional, disrespectful, and completely unacceptable. I hope this incident is reviewed, especially if the drive-thru cameras are available, so appropriate coaching or corrective action can be taken to ensure other customers are not treated this way.