YC
Yancy Caldwell
3 days ago
⭐ 1/5 — THE WORST MCDONALD'S EXPERIENCE OF MY LIFE
November 5, 2026 — McDonald's on University Boulevard near Full Sail University.
I'm 41 years old, have over 10 years of professional restaurant experience, and have visited restaurants throughout the United States and overseas. This was genuinely one of the filthiest, most poorly managed, and most disrespectful establishments I've ever encountered.
The problems started before we even entered.
I'm a disabled U.S. Navy veteran with a disabled veteran license plate. My girlfriend is currently on crutches because of a foot injury. Yet a commercial delivery truck was occupying accessible parking space we needed, despite other available parking. The driver was using carts to transport his delivery. I photographed the situation.
INSIDE WAS EVEN WORSE.
Numerous tables were unoccupied, yet the tables we looked at were visibly covered in food debris. We couldn't find a clean place to sit without requesting assistance.
We had placed a mobile pickup order but waited nearly 20 minutes for our food. During that time, I couldn't even get the cups for beverages I'd already purchased. The napkin dispenser was completely empty, sticky, and filthy.
Then came the food.
The fries were stale. Our McRibs were carelessly assembled, with nearly all the onions dumped into the boxes instead of on the sandwiches.
My girlfriend ordered a customized McDouble with mayonnaise and diced onions. She received what appeared to be a tiny drop of mayonnaise and absolutely NO diced onions.
When she asked a food runner for assistance, the employee ignored her the first time. When she asked again, the employee rolled her eyes.
My girlfriend is autistic and already struggling physically with crutches. Watching an employee treat her with such disrespect over a simple request to correct her food was infuriating.
I had to repeatedly ask for a clean table, napkins, our purchased beverages, and correctly prepared food.
When they finally replaced her sandwich, they managed to get mayonnaise all over the OUTSIDE of the bun. Apparently, even correcting an incorrect order was too much to ask.
To make matters worse, both the Coca-Cola and iced tea tasted noticeably off.
Perhaps the most revealing moment came when an employee quietly acknowledged to me how messed up the restaurant was.
THIS WAS NOT ONE SIMPLE MISTAKE.
This was a complete breakdown in cleanliness, food preparation, customer service, and basic restaurant operations.
Having worked in restaurants for over a decade, I understand staffing shortages, busy shifts, and occasional mistakes. I've been on the other side of the counter. But there is absolutely no excuse for filthy tables, sticky equipment, stale food, missing ingredients, dismissive employees, and customers having to repeatedly ask for basic necessities.
Customers should NEVER have to beg for clean seating, napkins, drinks they've already purchased, correctly prepared food, or common courtesy.
And customers with disabilities should not have to deal with unnecessary accessibility obstacles before even entering the building.
This location needs immediate management attention, thorough cleaning, better employee training, and serious accountability.
I encourage the franchise owner and McDonald's corporate management to personally inspect this restaurant and observe how customers are treated.
I've experienced better cleanliness and customer service at roadside establishments in the middle of nowhere.
For a company as recognizable as McDonald's, this experience was absolutely embarrassing.
ONE STAR — ONLY BECAUSE GOOGLE DOESN'T ALLOW ZERO.
This McDonalds has maybe a 50% chance of getting your order right, and while some of the workers are nice, some shouldn't be in a customer-facing position with the attitude they have. We pulled up to the drive-thru with nobody else at either speaker, and nobody says ANYTHING to us. Not the usual "give us one moment" or anything, just straight silence. Then somebody pulled up to the other speaker - and they immediately took that person's order, still saying NOTHING to us. After a few minutes of watching this guy order and nobody talking to us we go "is this speaker working" this lady has the gall to come on and go "of COURSE it's working, we'll be with you in a moment, we're having technical difficulties" with the biggest attitude - OK SO WHY DID NOBODY SAY ANYTHING WHEN WE CAME UP TO THE SPEAKER AND WHAT DIFFICULTIES ARE YOU CLAIMING TO HAVE WHEN YOU TOOK THE OTHER GUY'S ORDER FIRST AND CLEARLY COULD TALK THROUGH THE SPEAKER WITH NO ISSUES?
I had a disappointing experience at this McDonald’s location. I came inside to pick up my mobile order and stood at the counter waiting for assistance, but the employee standing behind the counter did not acknowledge me.
While I was still waiting, another customer approached the counter and was immediately greeted warmly and assisted.
I eventually noticed my order sitting on the counter and politely asked another employee whether it was ready. Although she promptly handed me my order, she appeared irritated, rolled her eyes, and quickly turned away.
I thanked her before leaving.
I understand that employees can be busy, but every customer deserves basic courtesy and acknowledgment. Unfortunately, that was not my experience during this visit.
I don’t know what happened to McDonald’s burgers but they seem to get thinner and thinner. I was actually shocked when I got a Big Mac, the “signature” burger and the patties on it are smaller than a McDouble. How does that make sense?
Corporate really needs to fix this, I’ll have to stick with Burger King Whoppers if this is what you get now.
GK
GizzyKitty (Kyelan)
Oct 14, 2026
Normally I'm not one to do this, but it's really starting to get on my nerves. Every time I go here, regardless of wether or not I order in the app ahead of time, I end up waiting a solid 25-35+ minutes for my order, and I really don't order a lot. I mean it's called fast food people, it shouldn't take just as long if not longer than a proper sit down restaurant. On top of that, there's a about a 50/50 chance they end up forgetting something for my order despite taking all that time to get it out. About to start calling it slow food at this point. And to be honest, I like coming here to and I have been for a while now, so it's really a shame to see this place get worse and worse as time goes on. Surely we can do better than this.