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McDonald's

3.6
(3,740 reviews)

Business Details

245 6th St NW, Winter Haven, FL
33880, United States
(863) 293-1445
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
245 6th St NW, Winter Haven, FL
33880, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 245 6th St NW in Winter Haven, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
3,740 reviews
5 stars
1,465
4 stars
757
3 stars
588
2 stars
304
1 star
626
  • SR
    Sharon Delaine Robinson
    3 days ago
    5.0
    Renewed my faith in this restaurant. Order a double fish filet and fries 🍟 😋. It was fresh and hot. Fries was good too.
  • TC
    Tommy Cruze
    Sep 18, 2026
    1.0
    This is the nastiest McDonald’s I’ve ever been in it wouldn’t hurt someone to come clean a table every now and that highly disappointed in the way things have changed ever sense I worked here
  • AP
    Ariel Perez Pereda
    Sep 8, 2026
    5.0
    Visiting this historic McDonald’s in Winter Haven, Florida, was definitely a different kind of travel experience. Opened in 1963 as McDonald’s #500, this location is a fascinating piece of American fast-food history. One of the highlights is the rare original Golden Arch sign, along with historic photographs that take you back to the restaurant’s early days. The building has been modernized over the years, but it still preserves important elements of its past. For me, this was more than just stopping for a burger—it was an opportunity to discover a small piece of Florida and American history hiding in plain sight. 🍔🇺🇸
  • MS
    Melissa Stokes
    Aug 29, 2026
    1.0
    ⭐️ 1-Star Review This was one of the most disappointing fast-food experiences I’ve had in a long time. The food quality was terrible — lukewarm, poorly assembled, and lacking freshness. It looked like it had been thrown together with little care or attention to detail. Considering current prices, the quality simply doesn’t match what customers are paying for. The service was even more frustrating. The staff seemed indifferent, communication was minimal, and the overall experience felt rushed and impersonal. There was no sense that customer satisfaction mattered. What makes this stand out even more is the contrast with places like Chick-fil-A, where employees are often known for being friendly, attentive, and focused on providing a positive experience. The difference in customer service was very noticeable. A little courtesy, professionalism, and pride in the food being served would go a long way. McDonald’s has built a strong brand over the years, but experiences like this make it difficult to want to return. Significant improvements in both food quality and customer service are needed. Go somewhere else, not worth the money.
  • AM
    Anthony Monteleone
    Aug 24, 2026
    1.0
    I am a heavy equipment field mechanic who drives to Fort Myers every Monday from Eustis, leaving around 4:00 a.m. I regularly pass this McDonald’s at approximately 5:30 a.m. On the morning of 8-24-2026, I decided to stop and get breakfast and placed my order through the McDonald’s app. My work truck is too large to safely fit through the first portion of the drive-thru, where the speakers and menu boards are located. However, the design of this particular McDonald’s provides enough room for my truck to safely pull up to within approximately four feet of the second drive-thru window without hitting the overhead awning. Because I could not use the first portion of the drive-thru, I parked in a spot where I was clearly visible from the service window and walked up to the second window. I was greeted by a middle-aged woman who appeared to be a manager based on her uniform, although I did not see a name tag. She immediately told me that, due to liability reasons, she could not accept a walk-up order and that I would have to wait approximately 30 minutes until the lobby opened. I explained the situation, but she adamantly refused to serve me unless I was in a vehicle. I therefore returned to my truck and drove up to the second window. At that point, the same manager once again refused to process my order, this time because I had not provided the order number over the speaker at the beginning of the drive-thru. I explained that my vehicle was too large to go through that portion of the drive-thru and asked what I was supposed to do. Rather than trying to find a solution, I was essentially told, in so many words, that the order was online and that she could not help me. At that point, I requested a refund and left to take my business elsewhere. Fortunately, the McDonald’s app was able to process the refund. I have been a McDonald’s customer for many years, and I have encountered situations like this at other locations. I have also previously parked my work truck and walked up to a drive-thru window without any problems. When an employee can clearly see a customer wearing high-visibility work clothing and can see the large service truck parked directly outside, it should be fairly obvious that the customer is simply a working person trying to get breakfast before heading to a job site. What made this experience particularly frustrating was that there appeared to be multiple opportunities to simply find a reasonable solution. Instead, I was given one reason after another why I could not be served. I was willing to drive my truck to the second window, and there appeared to be adequate clearance to do so safely, yet my order still was not processed. This was quite possibly the most bizarre and frustrating interaction I have had at a McDonald’s in the past 10 years. The takeaway from this experience seems to be: if you arrive before the lobby opens in a vehicle that is too large to use the first portion of the drive-thru, you are simply out of luck. Thanks for helping out a working man. (Sarcasm intended.) I would appreciate it if this incident could be reviewed with the management and staff at this location. I am not asking for special treatment; I am asking for reasonable customer service and for an employee to make a genuine effort to find a solution when a customer encounters a legitimate physical limitation with the drive-thru. Thank you for taking the time to review my complaint. I hope this can be addressed so that other customers in similar situations are not treated the same way.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's delivery service?

Delivery is available every day from 6:00 AM to 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

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Certified October 04, 2026Yext Knowledge Graph
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