Chipotle Mexican Grill

Reviews

• EE

  Exservan

  6 days ago
  1.0
  Worst experience at this location had two employees being sarcastic and rude about me and my friend ordering two bowls 30 mins before closing and they got upset and hurried our food the employee Shd had tattoos on her arm and glasses was by far rude with me and friend being very sarcastic and another employee with glasses that was a male was tryna tell us to go home and cook worst experience ever I will never go here again after this experience
• MH

  Michelle Herchick

  May 13, 2026
  3.0
  I was not really impressed with this location (even though I have been here before). My food tasted extra salty, the steak pieces were like bricks, and I brought the rest home for my husband to taste. He said it was extra spicy, and he passed some of it to his brother who ate it like it was going out style. Not sure I will come back to this location again...even if it was the last place on Earth to eat at.
• KW

  Kayla Winters

  Apr 22, 2026
  5.0
  I had an issue tonight where I didn’t get my delivery order and received someone else’s and was supposed to be ready at 2:40pm. When I got to this store, I found out that the order didn’t even come from this one! Josh, Alura, Ciara, and Emmanuel (GM) are the best crew and management team that I have ever encountered! They went above and beyond to make sure that I was taken care of and got my order! I didn’t have to try to figure out what store I needed to go to, drive there, and deal with this all over again. They are the best and truly made this disaster a pleasant experience!
• BA

  Beretta A

  Apr 19, 2026
  1.0
  They want you to pay full price when they give you half portions. Truly the worst chipotle to exist. I went to pick up an online order and I tell the ignorant man the name of the order and he immediately says no without even confirming what name I told him. A couple minutes go by and I tell him the order should’ve been ready and he takes a look at the name of the order on my phone and has the nerve to correct the pronunciation of MY name. And then goes to the shelf and hands me my order. I wasted waiting there bc of his poor communication and dismissive behavior. Every time I come in this chipotle it’s the worst service known to man. I still visit this location bc it’s the closet to me but yk what yall got it
• DN

  Daryl Nazario

  Apr 18, 2026
  1.0
  Review: A $60 Disappointment at Chipotle (Winter Haven) ​Rating: 1/5 Stars ​I generally expect a certain level of quality from Chipotle, but my recent Uber Eats order from the Winter Haven location was an absolute disaster. For a $60.00 order, the lack of care and basic quality control was staggering. ​The Burrito "Disappearing Act" ​I ordered a steak and carnitas burrito, but the carnitas was completely missing. To make matters worse, several other toppings I requested were nowhere to be found. Instead of the hefty, "healthy-sized" burrito Chipotle is known for, I received something that looked like it came off a value menu at Taco Bell. It was thin, underfilled, and half of the ingredients I paid for were absent. ​The Quesadilla & Sides ​My wife’s steak quesadilla was a total letdown—completely dry and flavorless. We also ordered a side of corn that was borderline inedible. ​Chips, Guacamole, and Quality ​The "Large" chips and guacamole we ordered were the final insult. ​The Chips: I paid for a large bag, but it was barely a quarter full. To top it off, they were completely stale. ​The Guacamole: It arrived looking brown and unappetizing, clearly not fresh. ​Final Verdict ​Paying $60.00 for missing proteins, wrong portions, stale chips, and oxidized guacamole is unacceptable. This Winter Haven location is easily the worst I’ve encountered. If you’re ordering delivery, save your money and your appetite—this was a complete waste of both. ​Advice to the Manager: Please look into your portioning and quality checks for digital orders. Receiving a bag of stale chips and a brown side of guac is a sure way to lose a customer for good.

Frequently Asked Questions About Chipotle Mexican Grill