Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I went through the drive-through and after leaving, I discovered my Dr Pepper had no syrup in it. That is no big deal as it happens so I go inside to have them swap it out. Because very little people used the inside there was nobody at the counter. So in order for people to see me, I have to be close to the counter opening area. The newly appointed swing manager( I was told she is new). Instead of wanting to take care of the issue that they had she put her hands up in a pushing motion telling me that I needed to back up and basically doing that motion in my face. Leadership, please watch the video. I wasn’t behind the counter or anything like that. There are no signs saying I can stand there. Lastly, if she wants me to move back, I have no problem with that. It’s the fact on how rude she was and forcing me in a pushing motion that I needed to get back and how much of a big deal she made over it rather than trying to take care of the issue in her drive-through. As she took my cup and walked towards the kitchen area she turned around and told me I needed to move back more. Then I could hear her complaining to the other managers about me. A different swing manager, who was very nice and very helpful apologized about her behavior and asked if there’s anything she could do to make it right. The second manager needs a raise and the first manager needs some customer service classes. I hope she can learn from this and continue her growth in your company.
AF
Alvaro Justo Fernandes
Jun 8, 2026
1.0
Forget this restaurant. The service was terrible.
We waited more than 30 minutes for a simple snack for my daughter, which is completely unacceptable. It was very clear that their priority is the drive-thru customers. If you choose to eat inside the restaurant, expect to be ignored and treated as if you don't matter.
Very disappointing experience. I will not be returning.
KK
Kate
Jun 3, 2026
2.0
Every time I come to this location I use the drive thru and EVERY time I pay cash, they try to give me back change that is dollars less than they owe me. 🙄
AD
andre d
Jun 1, 2026
1.0
I have been to multiple mcdonalds and this has Horrible service. No one at front area. Had to wait to get pickup order as employees ignored myself and someone else. 20 min after small order placed, not done. No apology. Rude staff. I wondered was a 3.1* mcdonalds was like. Now i know. Pretty outside rotten inside. Go elsewhere
What are the delivery hours for this McDonald's location?
Delivery is available daily from 5:30 AM to midnight, except on Fridays and Saturdays when it extends to 1:00 AM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, the drive-thru is open daily from 5:30 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is it possible to order McDonald's online or through an app?
Yes, you can order online via https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on both Apple and Android platforms.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 5426 Hamlin Groves Trail, Winter Garden, FL 34787, USA.
What nearby places can customers visit before or after dining at McDonald's?
Nearby places include Hamlin Town Center plaza, Publix Super Market at Hamlin Cove, and Redbox rental kiosks for convenient shopping and entertainment.
Are there any nearby beauty or grooming services?
Yes, nearby options include Deka Lash beauty salon and Woof Gang Bakery and Grooming Hamlin for pet grooming.
Can I combine a visit to McDonald's with other dining options nearby?
Definitely, Tijuana Flats and Toastique are nearby restaurants where you can enjoy Tex-Mex or health-focused meals alongside your McDonald's visit.
How can nearby services like The UPS Store or Western Union assist customers visiting McDonald's?
Customers can conveniently combine their visit with postal and shipping needs at The UPS Store or conduct money transfers at Western Union near McDonald's.
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