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Pollo Tropical

3.7
(1,642 reviews)

Business Details

2633 Weston Rd., Weston, FL
33331, United States
(954) 389-2572
https://locations.pollotropical.com/fl/weston/2633-weston-rd.

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2633 Weston Rd., Weston, FL
33331, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 2633 Weston Rd. in Weston, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.7
1,642 reviews
5 stars
786
4 stars
293
3 stars
169
2 stars
112
1 star
282
  • GH
    Gisela Herschdorfer
    1 day ago
    1.0
    I’m While placing my drive-thru order, the employee taking my order was eating food while speaking to me and laughing. I have never experienced such unprofessional behavior at a restaurant. The most disturbing part happened when I got home and checked my food. One of the items appeared to have already been bitten or partially eaten. I cannot know exactly what happened, but no customer should ever receive food that appears to be in that condition. It immediately made me question the safety and hygiene of my meal, and I threw it away. On top of that, I ordered three meals and was given only one set of silverware. I paid $38.80 for this order and expected safe food and professional service. Instead, I left feeling disgusted and concerned. I am requesting that management review the security camera footage from July 25, 2026, at approximately 9:29 PM, identify the employee working the drive-thru, and conduct a proper investigation. This situation is unacceptable and should be taken very seriously.
  • KK
    kaia
    2 days ago
    1.0
    absolutely ridiculous. went to pick up an order that was “ready” at 5:34, at 6:30. an entire extra hour. i’m still standing here at 6:50 waiting. there’s only one other person in here eating.
  • AR
    Alberto Rodriguez
    Jul 14, 2026
    1.0
    Today, I ordered a whole chicken. It came completely dried, like wood. I was at home when I opened and threw it in the garbage can right away!! Horrible experience!!I paid $25 for this garbage!!
  • MD
    Mike D
    Jul 9, 2026
    1.0
    Well I been going to this Pollo Tropical in Weston going on 15 years now the last 2 times I order to go on app they did give me my sides I order when I get home I open bag no sides . Poor Poor Service . I will not be eating here again . I see why the place is empty at dinner time . You just lost me as a longtime customer.
  • DC
    DANIEL CONTRERAS
    Jul 1, 2026
    1.0
    I had a very disappointing experience today. I ordered a cup of protein, which was clearly advertised in the store for $3.99. However, when I checked out, I was charged $4.99. At first, I assumed it was an honest mistake. When I brought it to the Manager's attention, instead of honoring the advertised price, I was told that the system showed $4.99 and that the sign at the store was simply wrong. The Manager apologized but still refused to charge the advertised price. It isn't about the extra dollar, it is about honestly, customer trust and fair business practices. I hope Corporate reviews this situation and ensures that stores either honor the advertised price or correct inaccurate pricing. Very disappointing experience.

Frequently Asked Questions About Pollo Tropical

What are the operating hours for Pollo Tropical on weekdays?

Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) Monday through Friday.

Does Pollo Tropical offer delivery services and what are the delivery hours?

Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online via their delivery URL.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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