JS
Johana Santiago
Aug 23, 2026
On Friday, August 21, 2026, a little after 6:00 p.m., I had a very uncomfortable and disappointing experience at this Bravo Supermarket. I had been inside the store for less than two minutes with my baby and toddler in a double stroller. I gave my son a package of bananas that I fully intended to purchase, and we went to the deli because I was also buying food.
Almost immediately, the security guard approached me, looked at my stroller and said, “You’ve got a lot going on right there. What are you doing?” He then asked me, “You buying food?” I told him yes, that I was buying food and the bananas.
Despite that explanation, he continued following me around the store. When I went to check out, he directed me to customer service because there was no line there, which made the entire interaction feel as though he wanted me checked out and out of the store as quickly as possible.
What makes this especially concerning is that I had been in the store for less than two minutes when he approached me. He had barely had time to observe me doing anything. I had literally just walked in with my two children and a double stroller. Given how quickly I was singled out, questioned, and then followed, I felt like I was being profiled simply because I was a mother shopping with two small children and a double stroller.
I understand that stores have loss-prevention procedures, but there is a difference between legitimate loss prevention and immediately treating a paying customer as suspicious without any apparent reason. Having a stroller and two children should not automatically make someone a theft risk.
The entire experience was embarrassing, uncomfortable, and completely unnecessary. I hope management reviews the surveillance footage from Friday, August 21, beginning shortly after 6:00 p.m., starting from the moment I entered the store. The footage should clearly show how little time I had been inside before the security guard approached me, as well as his continued behavior afterward.
I hope management takes this seriously and addresses how customers, particularly parents shopping with young children, are treated by security.