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McDonald's

3.4
(1,470 reviews)

Business Details

100 State Rd 7, West Palm Beach, FL
33414, United States
(561) 795-7001
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 State Rd 7, West Palm Beach, FL
33414, United States

Hours

Monday6:00 AM - 12:00 AM
Tuesday6:00 AM - 12:00 AM
Wednesday6:00 AM - 12:00 AM
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
Sunday6:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 100 State Rd 7 in West Palm Beach, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,470 reviews
5 stars
576
4 stars
226
3 stars
184
2 stars
107
1 star
377
  • JJ
    Joa Joa
    Sep 23, 2026
    5.0
    The manager its a great and empathy. The best service. Appreciate you Manuel let see you soon
  • PR
    Partner Relations
    Sep 22, 2026
    1.0
    I visit McDonald’s regularly, but my mobile order experience at this location was frustrating. When I checked on my order, staff asked to see my card, and I felt like I was getting the runaround. Once I gave them the order number, they found it. I recorded part of the interaction afterward; the video does not show the initial exchange. I hope management reviews how customer questions and mobile orders are handled here.
  • SM
    Stacy Miller
    Sep 19, 2026
    1.0
    Locked restroom. The manager saw me at the counter; however, he attempted to attend to another customer who arrived later before speaking to me. After the manager unlocked the restroom, I observed paper all over the floor and generally filthy conditions. I can only assume that they were understaffed.
  • LJ
    Lexii J
    Sep 13, 2026
    1.0
    The most unprofessional location I've been to. I went home and realized I never got my full order in the bag. I went back and the manager or whoever this person was said i needed to show my receipt. And I never received a receipt in the first place. And they proceeded to tell me that there was nothing left over or anything left behind. I dont think its fair that I paid for food that I never received or couldn't even get a refund for the missing items. I will never come back to this location ever again. This location is the worst.
  • LW
    Lyquiesha Weeks
    Aug 27, 2026
    1.0
    I am writing to formally complain about an extremely disappointing and unprofessional experience at the McDonald’s located near the intersection of Southern Boulevard and State Road 7/US-441. I placed my order through the McDonald’s app approximately 15 minutes before arriving and selected curbside pickup. When I arrived, I checked in through the app and indicated that I was there for my order. After waiting outside with no food being brought to my vehicle, I finally went inside to find out what was happening. When I entered the restaurant, I discovered that my order had simply been sitting on the counter in the corner and was completely cold. I explained the situation to an associate and asked if the food could please be remade. The associate was polite, understanding, and apologetic, and she agreed to have the order remade. I then waited approximately another 15 minutes for the replacement order. What happened next is the reason I am filing this complaint. Rather than apologizing for the inconvenience or addressing why a curbside order had been left sitting inside the restaurant, the manager turned to me and stated that if I wanted hot food, I should have specified that when I ordered it. I was honestly stunned by that response. A customer should not have to specify that they would like their McDonald’s order served hot and fresh, particularly after selecting curbside pickup and properly checking in upon arrival. When I questioned why she was becoming defensive rather than simply apologizing for what had happened, the manager proceeded to raise her voice at me, telling me to “order hot food,” saying that they were busy, and continuing to argue with me in front of the restaurant. Being busy does not excuse this behavior. Mistakes happen. I completely understand that restaurants become overwhelmed, orders get missed, and employees have difficult shifts. In fact, the associate who initially assisted me handled the situation exactly as I would expect—she acknowledged the problem, apologized, and attempted to correct it. The manager’s behavior, however, was unprofessional, confrontational, disrespectful, and completely unnecessary. A manager should be setting the standard for customer service, not yelling at a customer because the customer reasonably asked for cold food to be replaced. I also asked the manager for her name and a business card or some form of identification, and she did not provide me with anything. Between placing the order 15 minutes in advance, waiting for curbside service that never came, discovering my food sitting inside cold, waiting another 15 minutes for it to be remade, and then being yelled at by a manager for expecting hot food, this was an unacceptable customer-service experience. I am requesting that McDonald’s identify the manager who was on duty at the time of this incident, review what occurred, and address her conduct appropriately. I would also appreciate a response regarding how this complaint has been handled. Customers should be able to bring a legitimate problem to management without being yelled at, blamed, or told that they should have specifically requested their food to be hot. That response is unacceptable and, quite frankly, a disgraceful representation of the level of service I expect from McDonald’s.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 6:00 AM to midnight Monday through Wednesday and Sunday. On Thursday through Saturday, it operates 24 hours.

Does this McDonald's offer drive-thru service and what are the hours?

Yes, the drive-thru is available daily from 6:00 AM to midnight Monday through Sunday, with 24-hour service from Thursday to Saturday.

Brand Certified Facts from McDonald's

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Certified October 04, 2026Yext Knowledge Graph
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