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Pollo Tropical

3.5
(2,656 reviews)

Business Details

4335 Norfolk Parkway, West Melbourne, FL
32904, United States
(321) 952-6977

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
4335 Norfolk Parkway, West Melbourne, FL
32904, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 103 items

Explore offerings from Pollo Tropical on 4335 Norfolk Parkway in West Melbourne, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

103 items

Reviews

3.5
2,656 reviews
5 stars
1,077
4 stars
505
3 stars
302
2 stars
214
1 star
558
  • BO
    BreeAnnah Owen
    Jul 20, 2026
    1.0
    Wish I could give zero stars. Save yourself the money and disappointment. This location is ran by a bunch of kids, who lack proper training. The managers are no better. I tried to give this place a chance 4xs, and each time it just got worse and worse. Food items missing repeatedly, undercooked “fire grilled” chicken, half full rice sides… A complete mess. I will not be giving them a 5th chance. And good luck trying to get a refund, they’ll tell you to call customer service, and they’ll end up giving you the run around. NO ONE calls back in 48 hrs like they say. Close this place down.
  • JK
    Jaiden K
    Jul 19, 2026
    1.0
    9:34 PM Sunday I came to the Pollo tropical I pulled up to the drive-through. The young lady told me that they ran out of chicken at 9:35 because of online orders I was an assistant manager at Pollo tropical and we have never ran out of chicken she told me it was a 30 to 40 minute wait for them to make more chicken. I feel that this is unacceptable and whoever the district manager I want to speak to them they need to contact me ASAP.
  • JP
    Josh Popillion
    Jul 19, 2026
    1.0
    So disappointed in this pollo tropical. This is the 4th time in the past month in a half I've gotten cold food with gummy rice. I spent 22 bucks for some gummy rice and 4 tiny strips of cold steak meat. I tried to give this place a chance to do the right thing and serve fresh food but my patience has run out. I will never spend my good hard earned money for this overpriced slop at pollo tropical ever again.
  • OA
    Osvaldo Agrait
    Jul 16, 2026
    1.0
    They didn't have bone in chicken ready during the dinner rush time (30 minutes wait). Ordered the steak with double rice and after paying told me I had to wait 15 minutes for the meal because steak wasn't also ready. Once they gave me the meal it was served with rice and beans, which wasn't properly closed and I got bean sauce on the steak. Had to go and get it righ and still waited for almost 10 minutes before they finally got it right
  • LM
    Lauren McIntire
    Jul 10, 2026
    5.0
    The chicken is always perfect and never ever burnt. If you think the chicken is burnt because it has some dark areas, that's just the way it's supposed to be. It's not like roast chicken from the oven. It's way better! I have only ever had perfectly cooked chicken from this Pollo tropical or any Pollo tropical. It's a family favorite. My kids eat it, it's a place where we can get real food quickly. And the price is unbeatable. Cilantro garlic sauce is always our favorite, but the others are good too. The employees are very friendly and thoughtful. Absolutely recommend go to Pollo tropical. I want this place in business for my family.

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical at 4335 Norfolk Parkway in West Melbourne?

Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.

Where can I order Pollo Tropical's menu online for delivery?

You can order Pollo Tropical's menu online for delivery at https://order.pollotropical.com/menu/pollo-tropical-norfolk-pkwywest-melbourne-fl?handoff=delivery.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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