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Pollo Tropical

3.6
(1,420 reviews)

Business Details

21852 S. State Road 7, West Boca Raton, FL
33432, United States
(561) 477-2618

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
21852 S. State Road 7, West Boca Raton, FL
33432, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 98 items

Explore offerings from Pollo Tropical on 21852 S. State Road 7 in West Boca Raton, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

98 items

Reviews

3.6
1,420 reviews
5 stars
629
4 stars
241
3 stars
151
2 stars
80
1 star
319
  • SG
    Samy El Ghoul
    3 days ago
    1.0
    Staff do not read instructions. They don’t provide the amount of sauce customer selected and paid for. 90% of all delivery are missing sauces and dressing and croutons. The staff don’t know how to do their job right. I can’t wait for machines to take over so they don’t have excuses why the instructions and items customers pay for was not followed. This is a reoccurring event it gets worse every week. Horrible service.
  • CC
    Carrie Carrie
    4 days ago
    1.0
    Sat in line for fifteen mins just to find out they ran out of tolls. Before seven pm. They wouldn't substitute anything for it either.
  • SG
    Samy El Ghoul
    4 days ago
    1.0
    Staff don’t follow instructions, they don’t read, they don’t know how to do so their job the right way. That’s why they work there because no one else will hire them… imagine you can’t put sauces specifically when paid for them. Incompetent staff…
  • DP
    Dr. Princess
    Oct 2, 2026
    5.0
    Honestly, i always order trough the drive trough, and its always the same order. Thank you to all the people that works here, and specially whoever makes the Chicken Soup every day. Everytime im sad or sick I order the soup, and is like being tasting my moms. She is away from me now, I havent see her in 3 years. We spoke daily, I just cant travel there unfortunately. So, thank you Pollo Tropical Team. The amount of tears I cried the first time i tasted that soup you cant even imagine. Grateful from the bottom of my heart.
  • TP
    Tivisay Paulino
    Sep 20, 2026
    1.0
    i come here often an there is always a african american female at the drive through taking order . she always has an attitude for anything i ask for . she try’s to rush me out an doesn’t give me exactly what i ask for she gives me what she wants . i think this is terrible customer service her attitude is ridiculous. i will not be coming to this location anymore . you need better employees to assist with customers !

Brand Certified Facts from Pollo Tropical

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Certified October 04, 2026Yext Knowledge Graph
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