Tonight I went to subway, usually have a decent experience however I’m unhappy with my experience tonight. I’m usually not one to write reviews. Tonight there was a lady with two children in front of me - I didn’t mind waiting no matter how long it took which was about 30 mins or more, give or take because one of the kids was crying and hungry. (Not what I am complaining about, I understand and I have tons of patience, and have a heart)
My complaint is - please, to the lady who was working for the orders tonight - my order was only an online order for two subs, very easy ones at the least. Please, if someone is kind enough to wait nearly 30 minutes while you service others, and they were the only ones in front of me, of which was an online order technically too - please take some consideration in completing my order with care. I didn’t get frustrated with waiting or anything. The reason I’m writing is I’m very disappointed that tonight I ordered just two subs, and one was a meatball sub, very easy and this oven roasted turkey, I had put down “extra ranch”, you weren’t paying attention and did everything but that. Which this type of sandwich with a load of onions will not taste as well without some sort of dressing / condiment.
Please pay better attention - especially when someone waited nearly 30 mins in line for an online order for only two subs, with the only people in line before me was a mom and her two small kids.
I’d much rather my order be correct if I’m going to wait that long rather than it be wrong.
PB
Paul Bartell
Jul 6, 2026
Ordered on the App and went in to PU. Mentioned to the owner that last week the app did not have this location as existing. I typed in the address and nothing. This Subway is now open 24 hours! I was told “if the app shows I’m not here, call me!” Now that is customer service!! Thank you again. Fresh rolls and delicious as always!
BM
Bryanna Mandujano
Jun 28, 2026
Poor quality ingredients. Ended up with food poisoning. Wouldn’t recommend this location.
HH
Hans Herbst
Jun 20, 2026
Subway is always a good place to eat!
***********Worst store************
I would like to bring to your attention that I placed an online order for a footlong veggie patty at 27765 Wesley Chapel Blvd on May 29, 2026 while driving back home on I275, for my child who was very hungry. When I arrived at the store to pick up the order, I asked the agent whether it was indeed a veggie patty, and she confirmed it without hesitation.
After picking it up and driving home, I discovered that it contained no patty and was instead made with leftover vegetables. I then drove back to the store to return the incorrect order. The same agent informed me that they were out of patties.
When I confronted her, I reminded her that she had confirmed it was a veggie patty at the time of pickup. She changed her tone and explained that the order had been placed by her manager, who was not present, and that it was her first day on the job.
I requested that she at least make me a chicken sandwich, but she again refused, stating that I would have to pay for it. I pointed out that this was the store's mistake and demanded at least a refund, offering to return the sandwich. She reiterated that she was new and attempted to call her manager, who did not answer. After making me wait for over 10 minutes, she told me that I would need to come back the next morning to explain the situation to the manager, who could decide what to do.
This experience is completely unacceptable. It reflects poor business ethics to process the wrong order, mislead me, and then respond so coldly when confronted.