CJ
Chris Johnson
3 days ago
My partner and I chose Inchin’s for a rare dinner out together, partly because momos have a special sentimental meaning to us after Nepalese friends introduced us to them years ago.
Unfortunately, the problems started before we even sat down. We arrived around 5:40 PM, after the posted 5:30 dinner opening, and found the door locked. I called from outside to ask if they were open and was told, “Yes, of course,” before someone came to unlock the door.
Once inside, the restaurant didn't really feel ready for dinner service. The lighting was limited, music was extremely low, and despite plenty of available seating, parties were seated directly behind both of us in adjoining booths, causing our seats to repeatedly move as the guests behind us leaned back.
We then learned that two things we wanted were unavailable: the mango lassi and roti. Being out of an item happens and normally wouldn't warrant mentioning, but combined with everything else, it added to the impression that the restaurant wasn't fully prepared for service. We substituted paratha for the roti.
We ordered chicken momos steamed and received them fried. When we pointed out the mistake, there wasn't really an attempt to correct it, so I eventually said we'd keep them. My partner still wanted the steamed momos we originally ordered and later had to go find our server herself to request them.
Our entrées began arriving, but my butter chicken came without its rice, and our naan and paratha hadn't arrived either. They came several minutes later, which threw off the pacing of the meal.
Then the replacement steamed momos were delivered to the table next to us. The gentleman there repeatedly told the food runner they weren't his, but they were still placed on his table. They were eventually picked back up and brought to us. At that point, we weren't comfortable eating them.
We decided to box everything and finish dinner at home. We were given five small pint containers to package the meal ourselves, which clearly weren't enough for the amount of food remaining. We did our best and eventually had to ask for another.
Here's what makes this so frustrating: the food was delicious. The butter chicken was flavorful, the dishes were well presented, and there is clearly talent in the kitchen. This could have been a restaurant we were excited to return to.
Rather than immediately posting a negative review, I contacted management privately and explained the experience in detail while specifically complimenting the food. Their response was an offer of 10% off a future visit. Our check was $79.18, so on a comparable return visit that amounts to roughly $7. I replied explaining why I didn't feel that was proportional to the experience. I received no further response.
I work in restaurant operations, so I understand that restaurants run out of products, orders get entered incorrectly, and mistakes happen. No single issue caused this review. It was the accumulation of problems, the lack of service recovery while we were there, and ultimately the response afterward.
There's a very good restaurant hiding underneath this experience. The kitchen showed us that. Unfortunately, the hospitality did not.
VG
Veronica Gordon
5 days ago
I visited for lunch and had a great experience. The veggie samosas were delicious, as was the paneer fried rice. The Samba lamb was also flavorful and well prepared.
For dessert, we had the wontons with ice cream, which were a great combination and definitely worth trying. I also enjoyed the ginger lemonade, which was refreshing and paired nicely with the meal.
Overall, everything I tried was delicious, and I had a wonderful experience. I would definitely visit again!
I ordered Hokkaido Hakka Noodles and lomain, bit I got only one Lo Mein. the price of Lo main Noodles was $22 and the amount is like two mouthful 😡😡 see pictures. Thai Spicy Thai Basil Fried Rice is the same with high price and low qty. they also made the delivery person wait for extra 20 minutes
I paid total $112 to get four mouthful 😡😡. it is a rip off
Disappointed with food quality and service
I’ve been a huge fan of Inchin Bamboo Garden (original in Atlanta) and their franchises. This one in Tampa was a long time coming and had a promising start when the kitchen was in the startup mode with the franchiser controlling quality. However, I’ve found the food quality and taste to be on the decline, on my last two visits within the last year.
They have altered the menu to add South Indian dishes, which is somewhat understandable given the clientele. But there are so many other restaurants in Tampa serving out the same fare. Why not stick to the authentic Indo-Chinese cuisine which is IBG’s USP? Then there is the taste of the Indo-Chinese items on the menu. It looks like the Chef is freelancing on his own and not sticking with the tried and tested authentic IBG recipes. Please, for heaven’s sake, stop ruining a good thing!!
The service is a total disaster. This is pet peeve with me at Indian restaurants. I hate not having a single server attend to us when we dine. A Starter is exactly as the name suggests. Please bring them all out together for a table of 3, and not slap them down whenever one item is ready. And then the entrees here are meant to be shared (good size portions by design). Please bring the entire order for the table out at once, so the guests can enjoy the meal together. It makes no sense to drop off Fried Rice while we are still finishing our starters, drop off the Hakka Noodle next, and then take forever to bring out the Manchurian Chicken. By the time, the Chicken dish was served, we were almost done eating so we sent it back. Please provide some basic training to your serving staff on these simple things that are expected in a fine dining establishment.
There are so many Indian restaurants in Tampa area now but very few have any character or quality worth mentioning. Inchin started with so much promise and I hope it can get its mojo back soon.
ES
Escape Stories
Aug 8, 2026
Everything was good, but unfortunately, the floor staff seemed to have very little training on how to handle a large group or communicate professionally when they couldn’t accommodate a request.
We were very patient at first, especially after one of the staff members explained that they were heavily understaffed. We completely understood that. However, things became frustrating when staff members started arguing with us over basic requests and simply saying no when we tried to order from the bar, rather than explaining the situation or offering alternatives.
A note to the owner: Please invest in training your floor staff on how to handle larger groups and difficult situations professionally. My guests were extremely uncomfortable when the staff started arguing with them. I’m local, but my guests were visiting from out of town and specifically came here for the food. Unfortunately, while the food delivered, the service experience did not.