Chipotle Mexican Grill

Reviews

• ES

  emma schlicht

  Jun 9, 2026
  1.0
  Here's a polished version of your review that keeps your frustration clear while making it easier for others (and management) to read: I normally love Chipotle's food, but the experience at this location was the worst customer service I've ever encountered. I arrived around 9:30 PM and waited in line for about 30 minutes while only one employee was taking orders. When I finally got to the front at 10:00 PM, I was told they were out of both steak and honey chicken—the only two proteins I usually order. When I asked how long it would take to make more, the only response I got was, "a while." What frustrated me most is that no one informed customers waiting in line that these items were unavailable. Instead, people were left standing there for 30 minutes only to find out when they reached the counter. Since there weren't many other food options open nearby, I decided to stay and see if more steak would be prepared. While waiting, I watched the employee cooking and noticed multiple items being burned on the grill. Around 10:15 PM, I asked again if there would be more steak available. After about 15 seconds of being ignored while employees looked directly at me, I asked, "So is that a yes or no?" The employee finally responded that there was only enough steak left for half a portion. I pointed out that the restaurant still had 45 minutes before closing, and the response I received was simply, "Yes, I know." The entire interaction felt disrespectful and dismissive. It seemed like the staff's priority was closing early and leaving rather than serving customers. Running out of food can happen, but poor communication and a lack of basic customer service are unacceptable. I love Chipotle, but this location seriously needs better management, communication, and customer service. This experience completely ruined my night.
• TE

  Tina and Dennis Eckert

  Jun 4, 2026
  3.0
  We were number 8 in line. It took 40 minutes for us to start our order. The employees have no drive to work. One woman on the food assembly who you could see is overworked, male cashier just waiting there for someone to pay instead of helping the other employee, other employees just walking from front to back. Management sucks.
• JC

  Janet Cipolla

  May 31, 2026
  1.0
  I order at least once a week from Chipoltle. Same salad with same meat, beans, brown rice, salsa, corn every single time. 8 out of 10 times order is wrong. Tonight I got cheese that I'm allergic to, white rice instead of brown and it was a bowl not a salad with iceberg lettuce I don't eat. Tried to call to get a refund and no answer just an answering machine. Do better.
• MH

  Maddie Handler

  May 29, 2026
  5.0
  I had an error with my app during a busy rush and the manager treated me so kindly! Highly recommend this location.
• AM

  Andrew Mansfield

  May 27, 2026
  1.0
  Waited in-line for over 20 minutes, when it’s my turn to order there’s no chicken and no fajita vegetables. The two things I’m there to order. They tell me it’ll be an additional 7 to 8 minutes. Obviously they prioritize online orders instead of in person because if I ordered this online, they would’ve had it when I arrived, instead, I wait in line for 20 minutes and can’t get what I want to eat for dinner after a 10 hour workday. Also every table in the place was absolutely filthy. Thanks Chipotle!